Brenntag · 2 hours ago
Customer Service Representative
East Hartford, CT
Full-time
Onsite
Entry, Mid Level
2+ years expBrenntag is a leading chemical distribution company, and they are seeking a Customer Service Representative to join their Account Team. The role focuses on enhancing customer experience through effective order management, communication, and relationship building.
ChemicalLogisticsManufacturing
Responsibilities
Responsible for working both proactively and productively with teammates to resolve issues for the customer rather than treat service as a solo act
Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer
Ability to manage internal and external requests via multiple platforms, while remaining organized and concise with communication
Identify and clarify customer needs and concerns, while effectively reporting requirements and customer expectations internally to determine a solution
Present answers / options to the customer and follow up to ensure resolution
Establish sustainable and collaborative relationships through open, knowledgeable, and interactive communication with the customer
Intentional effort is required to development and foster strong customer relationship, ensuring customer loyalty and customer retention
This role requires confidence to quickly pivot to meet changing demands, while providing professional, efficient, and courteous service
Responsible for working with the Commercial team and the customer to safeguard the integrity and accuracy of the customer's data, while establishing visibility across internal teams to encourage usability by all parties and reduce errors that result from bad/incorrect data
Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures
Qualification
Required
2+ years of experience in Customer Service, Customer Success, or a similar discipline
5+ years of relevant professional experience, Chemical Distribution or Manufacturing is a plus
Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills
Excellent interpersonal skills with a passion for collaboration
Skilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment
Strong organization and prioritization skills
CRM Experience required, preferably Salesforce
Experience with Microsoft Office Suite and Team Collaboration tools
Benefits
Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
Paid parental leave
Education assistance program
Employee assistance program
Various healthcare plan options as well as 401(k)
Company
Brenntag
Brenntag is a suppiler of chemical distribution, covers with its extensive product and services.
10001+ employees
H1B Sponsorship
Brenntag has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2010-03-29IPO
2006-07-25Acquired
Leadership Team
Asim Syed
Sr. Director, Food R&D, Americas
Recent News
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