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Ridgeview · 1 day ago

Supervisor Patient Financial Services

Twin Cities Area

Full-time

Hybrid

Entry, Mid Level

$65K/yr - $84K/yr

1+ years exp

Ridgeview is a healthcare organization, and they are seeking a Supervisor for Patient Financial Services. This role is responsible for overseeing the billing process and managing the Patient Account Representatives, ensuring compliance and quality in billing activities.

FitnessHealth CareNon Profit

Responsibilities

Provides direct supervision of the Patient Account Representatives in Patient Financial Services. Supports the department director/manager through development of programs, goals and objectives consistent with those of the organizations overall strategic plan and initiatives

Supervises staff resources by overseeing the recruiting, selecting, hiring and orienting qualified individuals. Evaluates staff performance in an accurate, consistent, objective and timely manner. Assists in the development of core position hiring strategies and ensures opportunities for professional development. Contributes a cohesive billing, customer service, and other support functions of Patient Financial Services department committed to providing distributive, clinical and service quality to all customers

Serves as a resource to staff by answering questions, assisting with problems, and providing training as necessary

Implements quality and performance improvement measures for the business office

Carries out functions with an awareness of operating expenses and key indicators within the budget for Billing, Customer service, and other support functions in Patient Financial Services. Supports department director/manager in quality improvement efforts and service delivery that contributes to the overall success and financial viability of Patient Financial Services

Reviews and monitors applicable processes, policies and procedures. As assigned, ensures compliance with local, state and federal regulatory agency standards

Reviews and resolves issues related to claim generations, clean claim ratios, rejected, denied billings. Determines the accuracy of charge capture, missing charges, late charges, covered and non-covered charges. Ensures timely submission and acceptance of claims to all payers

Proactively identifies and acts upon improvement projects and opportunities through observation, data analysis, engagement with partners, review of external impact factors and best practices, as well as ongoing communication with leadership and staff

Elevates issues with payers and reports improvement as appropriate

Carries out functions to assist department director/manager with vendor management to include: access, invoicing, and customer service

Other duties as assigned

Qualification

Billing experienceInsurance claims managementPatient account managementMedical terminologyMicrosoft SuiteSupervision skillsInterpersonal skillsCommunication skillsCritical thinking

Required

High School graduate or equivalent

1-2 years Hospital and/or Clinic billing experience with emphasis on accurate and timely billing, insurance claims management, patient account management, and compliance and regulation knowledge

Professional presence and effective interpersonal skills

Demonstrated ability to supervise and coach a team

Excellent communication and influencing skills and ability to build strong working relationships at all levels

Ensures excellent service with a high degree of urgency to internal and external customers

Demonstrated computer aptitude in computer programs including, but not limited to mastery of the Microsoft Suite as well as familiarity with HR-specific platforms for timekeeping and scheduling, and HME-specific programs

Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above

Knowledge of insurance functions

Capable of making independent decisions with the use of good critical thinking and problem solving skills