Harvest Market ยท 3 months ago
Front End/Customer Service
Hockessin, DE
Full-time
Onsite
New Grad, Entry LevelHarvest Market is seeking a Front End/Customer Service team member to provide prompt and friendly service to customers. The role involves cashiering, assisting customers with inquiries, stocking shelves, and maintaining a clean and orderly department.
Customer ServiceGroceryRetailShipping
Responsibilities
Greet customers, smiling and making eye contact
Check out customer purchases quickly and accurately, using correct prices and departments
Call for back-up as needed so that customers wait as little as possible to be checked out
Bag customer purchases as needed and ask customers if they need assistance. For those needing assistance, carry out groceries or call for staff help if available
Log in and out of registers following established procedures
Put flyers in bags, inform customers of specials and upcoming store events
Maintain register area in clean, orderly condition
Become familiar with store policies and take initiative to help customers with product questions. Refer unresolved questions or problems to Manager on Duty or other appropriate staff
Provide assistance with special orders
Provide prompt, friendly and courteous customer service while waiting on customers and responding to phone calls
Report customer suggestions, comments and complaints to appropriate management
When processing deliveries, set aside special orders, match products with special order forms and notify customers
Offer suggestions for purchases and ways to prepare products in a friendly, courteous manner
Stock displays fully without overcrowding; face items on shelves
Rotate older stock to front, making space for new stock
Pull short-date or low-quality items and follow established procedures for recording and disposing of them
Label items accurately with price tags or signs. Report price discrepancies to POS staff/department buyers
Take inventories of department stock for buyers as requested. Notify buyers/POS staff of out-of-stocks
Maintain stocking lists for later shifts
Check for backstock when stocking
Keep shelves, coolers, bins and backstock in clean, orderly condition
Dust and clean shelves and product when stocking
Remove trash promptly, sweep and mop floor
Keep department equipment in assigned area and in working order
Use equipment safely. Advise MOD of equipment problems
Record department shrink promptly and accurately
Participate in periodic inventory counts
Attend general staff meetings and storewide meetings
Perform other tasks assigned by Front-end and Assistant Front-end Manager
Answer and route phone calls, take and route messages as needed
Alert Manager on Duty to potential shoplifters, disorderly customers or other emergencies
Qualification
Required
Experience serving the public
Familiarity with natural foods
Accuracy, attention to detail
Ability to handle multiple demands
Ability to stay calm under pressure
Ability to project an outgoing, friendly personality
Ability to stand for long periods
Regular, predictable attendance
Willingness and ability to learn and grow to meet the changing requirements of the job
Ability to lift 50 lbs. continuously
Company
Harvest Market
Harvest Market is a retailer of grocery, nutritional supplements, and personal care products.
Founded in 1995
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase