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Exact Sciences · 3 hours ago

Senior Application Scientist, Test Implementation and Support

Madison, WI

Full-time

Onsite

Mid, Senior Level

$67K/yr - $119K/yr

3+ years exp

Exact Sciences is dedicated to changing how the world prevents, detects, and guides treatment for cancer. The Senior Application Scientist will provide exceptional technical support, lead troubleshooting efforts, and collaborate with various teams to ensure the successful deployment of new assays in clinical lab settings.

BiotechnologyHealth DiagnosticsManufacturingMedical

No H1B

Hiring Manager

Anh Ng

Responsibilities

Receive and document incoming customer communications

Work cooperatively with the Technical Services team and, when appropriate, internal functional departments to troubleshoot and resolve customer questions or requests in the areas of reagent, consumables, and assay related issues

Lead troubleshooting of customer issues through root cause investigation, experiment design, study execution, data analysis, and reporting

Conduct bench level experiments within several product areas

Prepare technical experiment report with all technical specification and information and present to supervisor or project team

Coordinate with the Development and Marketing teams for proper implementation of new products by providing technical input and participate in decisions affecting project planning and experimental design

Clearly and accurately summarize and document troubleshooting activities or technical summary

Prepare detailed technical protocols

Communicate customer feedback regarding their product requirements to the developmental team for better designing and implementing of new and existing products

Assist with metrics tracking to monitor performance of the technical services team and quality of the product delivered to the laboratory customer

Draft and distribute content of customer communications; including customer notifications and technical or service bulletins

Contribute ideas to improve team process

Clearly communicates with supervisor and team members

Ability to provide technical and hands-on support to laboratory customers by phone, email and/or onsite

Ability to identify, implement, and report on improvements in processes and products

Detail oriented with very strong organizational skills

Strong analytical and troubleshooting skills

Excellent customer facing abilities

Ability to maintain confidentiality of sensitive information

Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork

Support and comply with the company’s Quality Management System policies and procedures

Regular and reliable attendance

Ability to work designated schedule

Ability to lift up to 40 pounds for approximately 2% of a typical working day

Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 70% of a typical working day

Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height

Ability to work on a computer and phone simultaneously

Ability to use a telephone through a headset

Ability to comply with any applicable personal protective equipment requirements. Ability and means to travel between Madison locations

Ability to travel 5% of working time away from work location, may include overnight/weekend travel

Qualification

Molecular biology techniquesReal-Time-PCR AssaysData analysis toolsNext Generation SequencingQuality System RegulationsTechnical support experienceAnalytical skillsCustomer facing abilitiesDetail orientedOrganizational skillsCommunication skills

Required

Ph.D. in a life sciences field; Master's degree in a life sciences field and 2 years of life sciences industry experience in lieu of Ph.D.; or Bachelor's Degree in life sciences or related field and 4 years of life sciences industry experience in lieu of Ph.D

3+ years of experience in the life sciences industry or a related field

3+ years of experience analyzing data with tools such as Microsoft Office Excel or JMP

2+ years of experience working in a molecular diagnostics/clinical laboratory

Professional working knowledge or coursework with molecular biology techniques and Real-Time-PCR Assays

Strong understanding of statistical and mathematical methods in biology/genetics

Proficient in Microsoft Office, especially Excel

Authorization to work in the United States without sponsorship

Demonstrated ability to perform the Essential Duties of the position with or without accommodation