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Advanced Call Center Technologies, LLC · 6 months ago

SAN LUIS CALL CENTER - CUSTOMER SERVICE/SALES REPRESENTATIVES!

San Luis, AZ

Full-time

Onsite

New Grad, Entry Level

$14.70/hr - $15/hr

Advanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join their team as Customer Experience Representatives. In this role, you will provide best-in-class service by assisting customers with various inquiries and ensuring a positive experience while working towards service and sales goals.

Information TechnologyLogisticsSoftwareTelecommunications

Responsibilities

Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance

Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things

Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions

Multi tasks to document while speaking with the consumer

Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards

Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly

Is consistently at work and on time

Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan

Other duties as requested by management

Qualification

Customer service experienceNegotiation skillsInterpersonal communicationData entry skillsBasic computer skills

Required

Must be able to successfully pass criminal background check

Data entry and basic computer skills

Education: High School diploma or GED

Preferred

Previous Call Center Or Similar Customer Service Experience Preferred

Benefits

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Paid training

Vision insurance

Company

Advanced Call Center Technologies, LLC

Glassdoor3.4

Advanced Call Center Technologies, LLC (ACT) is a premier provider of domestic (USA), near shore and far shore outsourced call center services to the financial services, mortgage, telecommunications, healthcare, cable and retail industries.

Founded in 1997