Techstra Solutions · 3 months ago
Systems Administrator & Technical Support Specialist
Buffalo, NY
Full-time
Onsite
Mid Level
$55K/yr - $80K/yr
4+ years expTechstra Solutions is seeking a skilled and motivated Systems Administrator and Technical Support Specialist to join their IT team. In this role, you will be responsible for managing and maintaining critical technology systems that support the organization’s operational success.
Cloud ComputingConsultingDevOpsManagement Consulting
Responsibilities
Administer and maintain IT infrastructure, including servers, networks, virtualization platforms (e.g., VMware)
Manage, support & secure Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive
Monitor and maintain Windows Server environments (2016/2019/2022), including Active Directory, Group Policy, DNS, and DHCP
Install, configure, & perform system restores using Backup solutions (e.g. Veeam, Acronis)
Provide technical support for end users—both remotely and on-site—including troubleshooting hardware, software, and application issues
Offer training and guidance on IT best practices, cybersecurity protocols, and effective use of IT systems and tools
Install, configure, and troubleshoot servers, workstations, hardware, and software applications
Implement and manage endpoint protection, email encryption, and device management using RMM
Perform system monitoring, routine maintenance, and backup verification
Write and maintain scripts (PowerShell preferred) to automate tasks and improve system efficiency
Maintain accurate documentation of IT procedures, system configurations, and user support requests
Complete detailed work orders for all support incidents and service requests
Document IT processes, procedures, and troubleshooting steps to facilitate knowledge sharing
Qualification
Required
Strong technical knowledge of networks, Windows Server environments, and Microsoft 365 infrastructure
Experience with virtualization technologies (VMware, Proxmox preferred)
Proficiency in managing Active Directory, Group Policy, and Windows-based services
Familiarity with modern security practices including endpoint management and email protection
Excellent troubleshooting, problem-solving, and communication skills
Ability to work independently and as part of a team in a fast-paced environment
Scripting knowledge (PowerShell) is a strong asset
Commitment to documentation and process standardization
Minimum 4 years technology hands on support experience
College Degree in IT Program or equivalent, and related previous experience
Preferred
Microsoft or CompTIA certifications (e.g., MCSA, Azure Fundamentals, CompTIA Security+)
Experience with RMM Platform such as Kaseya, and documentation platform such as IT Glue
Experience with Firewall Platforms such as Sonicwall
Benefits
Health insurance
401(k) matching
Paid time off
Paid Holidays
Company
Techstra Solutions
Techstra Solutions is a consulting firm for digital and talent transformation.
51-200 employees
H1B Sponsorship
Techstra Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (8)
2023 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Larry Honig
Chief Digital Officer
Recent News
Business Journals
2022-04-01
Company data provided by crunchbase