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Education at Work · 3 months ago

Intuit Program Ready Trainer

Tempe, AZ

Full-time

Onsite

Entry Level

$18/hr - $20/hr

1+ years exp

Education at Work is looking for a Program Ready Trainer to support training and operations during the Intuit Tax season. This role involves facilitating new hire training, providing coaching and guidance, and transitioning into operational roles post-training.

Call CenterConsultingEducationEmploymentNon ProfitOutsourcingStaffing AgencyTraining

Responsibilities

Support the facilitation of new hire orientation and training classes, including assistance during the Go Live process

Collaborate with IT services and Workforce Management to ensure timely system access and account setup for new hires

Assist in monitoring student performance against Intuit’s NPS and key performance indicators for Product Expert or Tax Specialist roles

Provide coaching, feedback and guidance during classroom and go live sessions, with follow-up support as students transition to operations

Track attendance, assist with timecard management, and support performance reporting

Assist with refresher sessions, skills reinforcement, or upskill training under the guidance of the lead trainer

Maintain an up-to-date understanding of company policies, procedures, and training content

Flexibility required to support both A.M. and P.M. schedules based on business needs

Qualification

Intuit tax season experienceCustomer service experienceMicrosoft WordExcelPowerPointAnalytical skillsProblem-solving skillsEmpathyMulti-taskingProfessionalismInterpersonal skillsWritten communicationVerbal communication

Required

Support the facilitation of new hire orientation and training classes, including assistance during the Go Live process

Collaborate with IT services and Workforce Management to ensure timely system access and account setup for new hires

Assist in monitoring student performance against Intuit's NPS and key performance indicators for Product Expert or Tax Specialist roles

Provide coaching, feedback and guidance during classroom and go live sessions, with follow-up support as students transition to operations

Track attendance, assist with timecard management, and support performance reporting

Assist with refresher sessions, skills reinforcement, or upskill training under the guidance of the lead trainer

Maintain an up-to-date understanding of company policies, procedures, and training content

Flexibility required to support both A.M. and P.M. schedules based on business needs

A minimum of (1) Intuit tax season experience as a Product Expert or Tax Specialist

A minimum of (1) Intuit tax season of customer service experience; contact/call center environment experience preferred

High level of integrity and professionalism

Intuit account and tools subject matter expert

Proficiency in Microsoft Word, Excel, and PowerPoint

Strong analytical and problem-solving skills

Excellent written, verbal, and interpersonal skills with proven experience in employee communications, able to demonstrate empathy and customer service coaching

Ability to multi-task and perform in a fast-paced environment