PH FINANCIAL SERVICES LLC · 5 months ago
Customer Service Rep - Payday Loan
New Orleans, LA
Full-time
Onsite
New Grad, Entry LevelPH Financial Services LLC is a company focused on providing financial services, and they are seeking a Customer Service Representative. This role involves engaging with customers, meeting performance goals, and assisting in marketing and collection efforts while ensuring compliance with regulations and company policies.
Financial Services
Responsibilities
Dealing with customers and responsible for completing tasks associated with the branch's daily operations
Meeting all performance goals and metrics for the branch as defined by upper management
Recommending and selling financial products and other services to customers
Building strong relationships with current and potential customers
Executing marketing efforts within the local community to help generate sales and customer growth
Adhering to the Company's policies, procedures and all applicable federal and state regulations
Maintaining accurate cash controls and ensuring company security procedures are executed
Entering customer and transaction information accurately into the point of sales system and creating and maintaining accurate customer files with all required documentation
Performing and documenting collection calls, and any other approved collection activities
Maintaining a clean and welcoming customer environment, to include vacuuming, dusting, cleaning bathrooms and windows with provided cleaning supplies
Qualification
Required
High School diploma or equivalent
Excellent customer service skills (both over the phone and in person)
Attention to details
Passion for sales
Ability to recommend and sell financial products and services
Excellent communication skills to build strong relationships with customers
Ability to adhere to company policies, procedures and all applicable federal and state regulations
Capabilities to maintain accurate cash controls and ensure company security procedures are executed
Ability to enter customer and transaction information accurately into the point of sales system
Ability to create and maintain accurate customer files with all required documentation
Ability to perform and document collection calls and any other approved collection activities
Ability to stand for long periods of time
Ability to lift and carry up to 20 lbs
Ability to operate a computer and point of sale system, calculator, copy machine and utilize employers filing system
Ability to maintain a clean and welcoming customer environment
Preferred
Previous experience in banking/financial industry, food and hospitality, or sales
Benefits
Employee Recognition Programs
Top Sales Rewards
Top Growth Rewards
Top Compliance & Audit Rewards
Top Praise and Review Rewards
Bravo Awards for Above & Beyond Service
Top Collections Rewards
Free Lunch Rewards
Monthly Bonus Programs
Paid Time Off (PTO)
5 PTO days your first year of employment, you can start using accrued hours after 90 days
PTO day for your Birthday
10 Paid Holidays per year
18 PTO days after 5 years of service!
Medical, Employer & Employee Paid
Dental, Employer & Employee Paid
Vision, Employer & Employee Paid
Long Term Disability Employer Paid
Life / AD&D Insurance Employer Paid up to 15K
401K, 3% Employer Contribution & Optional Employee Contribution
Additional Voluntary Life Insurance Employee Paid up to 100K in additional employee coverage
Additional LT Disability Insurance Employee Paid
Flexible Spending Account Employee Paid
Short Term Disability, Hospital, Accident, & Critical Illness Plans offered by Aflac 100% Employee covered
Performance Based Annual Reviews and Merit Increase eligibility
Company sponsored events (Shrimp boils, Sporting events, Holiday gatherings)
Mileage reimbursements for work travel.
Access Perks- exclusive membership to daily discounts (travel, restaurants etc.)
Company
PH FINANCIAL SERVICES LLC
PH FINANCIAL SERVICES financial management company based out of St. Louis, Missouri.
Founded in 2001Fenton, Missouri, US
51-200 employeesFunding
Current Stage
Growth StageCompany data provided by crunchbase