TekSynap · 3 months ago
Sr IT Operations Lead
Washington, DC
Full-time
Hybrid
Senior Level
5+ years expTekSynap is a fast-growing high-tech company that focuses on providing comprehensive information management solutions to meet the needs of Federal Government customers. They are seeking a Senior IT Operations Lead to oversee helpdesk operations, ensure effective end-user support, and lead helpdesk personnel while maintaining service availability and resolving technical issues.
ComputerInformation ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Oversee and manage helpdesk operations to ensure prompt resolution of issues and effective end-user support
Monitor system performance and processing activities to maintain reliable service availability
Coordinate and track responses to trouble reports and service tickets, ensuring timely resolution
Lead and supervise helpdesk personnel, promoting adherence to established service standards
Leverage knowledge of software-to-hardware interactions to diagnose and troubleshoot technical issues efficiently
Qualification
Required
Minimum of five (5) years of relevant experience in helpdesk or technical support roles
Strong background in computer hardware, including mobile devices
Understanding of how programs interact with computer hardware
Certifications CompTIA A+ certification or equivalent
Clearance - Secret
Education Bachelor's degree from an accredited institution is required
U.S. Citizen
Benefits
Health
Dental
Vision
401K
Life insurance
Short-term and long-term disability plans
Vacation time
Holidays
Company
TekSynap
TekSynap is a well planned information management environment that offers to meet the business needs of Local Government customers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kamran Jinnah
CEO
Lucas Narel
Chief Financial Officer
Recent News
Washington Technology
2025-12-12
citybiz
2025-11-19
2025-11-18
Company data provided by crunchbase