GovCIO · 1 week ago
Tier 1 Service Desk Analyst
Washington, DC
Full-time
Hybrid
Entry Level
$47K/yr - $58K/yr
2+ years expGovCIO is currently hiring to support the Pension Benefit Guaranty Corporation (PBGC) IT Infrastructure Support Services program. The role involves troubleshooting and resolving hardware, software, network, and system-related problems while using ServiceNow to manage incidents and service requests.
ConsultingIT InfrastructureIT ManagementManagement Consulting
No H1B
U.S. Citizen Only
Responsibilities
Experience in a complex Government IT environment
Ability to troubleshoot and resolve HW, SW, network, and system-related problems
Proficiency in using ServiceNow to document, track, and manage incidents and service requests, ensuring timely resolution and follow-up
Ability to follow senior service desk team member direction and quickly escalate issues that cannot be resolved at Tier 1
Qualification
Required
2-3 years' experience
Current ITIL Foundation and/or Practitioner v.4 certifications
Preferred
Current DevSecOps FoundationSM certification from the DevOps Institute
Benefits
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
Available to full-time employees
Company
GovCIO
GovCIO is a business consulting firm that focuses on cyber security, digital, data, management and mission services, and IT services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lynn Oakes
Sr. Vice President, Contracts at GovCIO
Andre Green
Vice President Special Operations Support Solutions (SOSS) GOVCIO
Recent News
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