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University of Miami · 4 hours ago

Manager, Digital Product Management - ServiceNow

Miami, FL

Full-time

Onsite

Mid, Senior Level

5+ years exp

The University of Miami Health System, 'UHealth', IT Department has an exciting opportunity for a Full-Time Manager, Digital Product Management - ServiceNow. This role is responsible for leading the strategic direction, development, and optimization of the ServiceNow platform to support enterprise-wide IT service delivery, serving as the primary liaison between IT and business stakeholders.

Higher Education

H1B Sponsor Likely

Responsibilities

Manages the iterative lifecycle of the product from conception to maintenance, including concept, scope, specifications, prioritization, design, implementation, user acceptance testing, quality assurance, deployment, and maintenance

Acts as the champion of the product internally and externally, pushing for rapid adoption by defining clear goals and KPIs around customer value, and drives strategies to achieve them

Behaves as the voice of the user inside product development teams. Actively engages in user research, understands user goals and pain points and communicates your in-depth customer knowledge

Analyzes quantitative data to determine which plans are most successful and identifies new product opportunities and works closely with other Product Managers, Vendors, User Experience, Design and Development to define the Product Vision, Roadmap and Release Plans

Defines and prioritizes the product backlog translating high-level requirements into user stories and performs acceptance testing on a rolling basis throughout each product increment

Collaborates with Marketing, Communications, Operations, and other partners as needed to define and execute on go-to-market activities, ensures user adoption, and identifies and measures user utility

Creates product specifications as needed: wireframes with support from UX team, process workflows, state transition diagrams, copy decks, acceptance test plans, user stories and acceptance criteria, personas, and any other agile artifacts that will serve as a communication bridge between customers and the development team

Functions as the Product Manager for a cross-functional development team, managing the entire feature and product life cycle from planning through development and launch

Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures

Ensures employees are trained on controls within the function and on University policy and procedures

Adheres to University and unit-level policies and procedures and safeguards University assets

Qualification

ServiceNow certificationServiceNow experienceAgile MethodologyHealthcare experienceProject managementCommunication skillsAttention to detailInterpersonal skillsSelf-motivatedTime management

Required

Bachelor's degree in relevant field

ServiceNow certification required (Application Specialist, Architect, Developer, or Systems Administrator)

Minimum Five (5) years' experience with ServiceNow required

Demonstrated knowledge of Agile Methodology concepts like sprint, scrum, backlog, stories, etc

Experience partnering with internal and external stakeholders to customize, configure, and enhance ServiceNow

Outstanding oral and written communication skills

Strong attention to detail to ensure accuracy and completeness

Organized and detailed oriented

Background supporting various aspects of ServiceNow and IT Operations

Demonstrated ability to safely work with sensitive data

Excellent interpersonal skills

Project management skills including Agile

Highly self-motivated

Extraordinary prioritization, time management, and multi-tasking skills

Works efficiently in dynamic environment with changing priorities

Preferred

Five (5) years' healthcare or higher education experience preferred

Benefits

Medical

Dental

Tuition remission

And more

Company

University of Miami

Glassdoor3.9

At UM you'll join a diverse and energized academic community.

Founded in 1925

Coral Gables, fl, US

5001-10000 employees

http://miami.edu

H1B Sponsorship

University of Miami has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (208)

2024 (151)

2023 (149)

2022 (121)

2021 (95)

2020 (114)