My Fair Mahjong · 4 months ago
Communications, Support and Programs Manager
Dallas, TX
Full-time
Onsite
New Grad, Entry LevelMy Fair Mahjong is a fast-growing lifestyle brand known for its beautifully designed mahjong sets and accessories. They are seeking a Customer Support & Partnerships Coordinator to manage customer support tickets, coordinate affiliate and wholesale programs, and contribute to daily business operations.
Retail
Responsibilities
Respond to customer inquiries via email and support platform with clarity, warmth, and efficiency
Troubleshoot order issues, shipping concerns, and product questions
Manage returns, exchanges, and feedback tracking
Maintain internal knowledge base and help identify opportunities to improve processes
Support affiliate program management: onboarding, tracking, and partner communications
Coordinate wholesale inquiries and accounts, including vetting new partners and providing ongoing support
Collaborate with the marketing and operations teams to surface trends, insights, and opportunities
Provide occasional in-office support for packaging, order prep, or events as needed
Qualification
Required
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Sales and opportunity identification
Passion and or experience with luxury goods, art, etc
Tech-savvy and comfortable with tools like Google Workspace, spreadsheets, and e-commerce platforms
A proactive, problem-solving attitude and willingness to learn
A collaborative mindset and friendly, professional presence
Recent college graduates and entry-level applicants are encouraged to apply
Preferred
Experience with Shopify, Gorgias/Zendesk, affiliate tools, or customer service
Mahjong enthusiast
Social media and marketing
Company
My Fair Mahjong
At My Fair Mahjong, we believe mahjong is more than a game - it’s a joyful connector of people, cultures, and generations.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase