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Hotwire Communications Ltd · 1 month ago

New Property Launch Concierge

Phoenix, AZ

Full-time

Hybrid

New Grad, Entry Level

Hotwire Communications Ltd is focused on providing home-based technology solutions for clients in new launch properties. The New Property Launch Concierge is responsible for conducting in-home surveys, recommending services, and ensuring customer satisfaction through various sales strategies.

InternetPublic RelationsTelecommunications

Responsibilities

Ensure new property launch customers are receiving bulk services and review existing services to suggest upgrades or additional products such as security and home automation

Obtain orders or contracts for services that will be paid by the client or customer

Attend and be regularly engaged on-site in customers’ homes and other community-based locations

Identify upselling opportunities by targeting residential prospects in assigned community events, evaluating their needs, and selling solutions for those needs

Participate in setting targeted community sales & product strategy by remaining current on competitive offers, industry trends, and market activities

Provide feedback to enhance sales processes

Maintain quality service by selling appropriate solutions in keeping with Company’s standards and identified revenue and penetration objectives

Maintain product and technical knowledge by engaging in group discussions, attending weekly sales meetings, and educational workshops; reviewing professional publications; establishing personal relationships and embracing best practices

Other duties as required or assigned

Qualification

Customer service experienceTechnical support experienceVOIPLANTCP/IPFiber OpticsIPTVPassion for technologyHome automation knowledgeBilingual (English/Spanish)

Required

Customer service experience along with a working understanding of VOIP, LAN, TCP/IP, Alcatel, Cisco, ZTE, Video on Demand, Fiber Optics and IPTV

Ability and flexibility for overnight and domestic travel up to 80%

Must be willing and able to work a flexible schedule, including weekends, evenings and holidays and travel up to 80% as required by business needs

Working knowledge of related disciplines in customer support operations, i.e. Launch Operations, Call Center, Field Operations, Telecommunications and Network Operations

Passion for technology and home automation

Previous technical support roles with sales or upgrading opportunities

Must have active clean, non-restricted, state issued driver's license in assigned state

Preferred

Bilingual preferred (English/Spanish)

Benefits

Comprehensive Healthcare/Dental/Vision Plans

401K Retirement Plan with Company Match

Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)

Paid Volunteer Time

Paid Parental Leave

Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service

Employee Referral Bonuses

Exclusive Entertainment Discounts/Perks

Company

Hotwire Communications Ltd

Glassdoor3.4

Hotwire Communications is a national leader in fiber optic technology, delivering advanced, customized telecommunications solutions to residential, commercial, senior-living, hospitality, and campus environments.

Founded in 2000