Project Healthy Minds · 3 months ago
Development Operations Associate
New York, NY
Full-time
Onsite
Entry, Mid Level
$60K/yr - $70K/yr
2+ years expProject Healthy Minds is a mental health tech non-profit startup focused on creating a digital marketplace for mental health services. The Development Operations Associate will be responsible for developing donor data systems, managing fundraising operations, and providing administrative support with a focus on donor stewardship and cultivation efforts.
Health CareMental HealthWellness
Responsibilities
As the lead creator and driver for all gift processing systems, execute daily gift entry and acknowledgement letters
Update and manage gift acknowledgement letters and recognition plans with the Development team
Manage relationships with funders giving less than $5K, including donor stewardship, cultivation, and communications
Lead large fundraising campaigns such as the spring appeal, fall appeal, and Giving Tuesday to creatively engage small funders and nurture them into long-term champions
Research donor biographical information, keeping all donor records up-to-date
Advise on tech stack and integrate data from third-party platforms into Salesforce
Develop and maintain a dynamic donor segmentation system within Salesforce, tailored to identify and categorize major gift prospects based on giving history, engagement levels, and potential capacity to streamline targeted fundraising initiatives and personalized donor strategies
Initiate and manage a continuous improvement program for fundraising technologies and platforms, ensuring they remain cutting-edge and effectively meet the organization's and its donors' evolving needs
Provide regular donor reports to the team, from at-a-glance summaries to robust analyses, converting data into key decisions
Create dashboards to capture and maintain all events and communications in Salesforce
Partner with the Head of Development Partnerships and Events to create event registration, check-in, and gratitude procedures
Create and maintain documentation for all Development Operations processes and protocols
Act as a liaison with the CFO to complete revenue reconciliation as needed and assist with annual external audits
Provide excellent customer service to supporters via phone and email inquiries
Collaborate on the coordination of new supporter cultivation and existing supporter stewardship
Work closely with the CEO to capture donor meeting notes and action items
Train all team members on application use
Play a key role in the donor stewardship plan, ensuring donors and prospects are communicated with regularly
Support all other day-to-day operations that enable a successful fundraising strategy
Qualification
Required
Bachelor's degree and at least 2-4 years of experience preferred
Proficient in Salesforce and Excel
Experience building cross-functional donor data processes
Ability to create and maintain documentation for all Development Operations processes and protocols
Excellent customer service skills via phone and email inquiries
Strong communication skills for building relationships and resolving stakeholder data needs
Detail-oriented with a keen attention to detail
Data-driven and analytical, with the ability to analyze, interpret, and leverage complex data sets
Collaborative and able to thrive in an entrepreneurial, fast-paced environment
Adaptable and comfortable in a changing environment
Eager to learn and apply new skills
Benefits
Competitive compensation
Competitive medical, dental, and vision benefits
Paid holidays and generous PTO
Life insurance
Short-term and long-term disability
Spring Health mental healthcare
Commuter benefits
Perks at Work
Experience joining a dynamic start-up environment that is re-writing the playbook for social change in the mental health tech space
Benefits of joining a close-knit, highly-motivated team with mentorship opportunities from founding leaders, Advisors, and Board members
Learning & Development opportunities, including free MasterClass subscriptions
Opportunity to attend inspiring experiences and events with thought leaders, business executives, and iconic speakers across a range of industries
And more (just ask!)
Company
Project Healthy Minds
Project Healthy Minds launches to address the mental health crisis.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Phillip Schermer
Founder and CEO
Alexander Jilla
Co-Founder & Chief Financial Officer
Recent News
The Hollywood Reporter
2025-10-11
San Francisco Chronicle
2025-10-11
Company data provided by crunchbase