Apply on Employer Site

Fidelity Bank · 4 months ago

Security Representative

Boston, MA

Full-time

Onsite

Entry Level

1+ years exp

Fidelity Bank is seeking a Security Representative to join their team, which is dedicated to maintaining a safe and secure environment. The role involves delivering exceptional customer service while ensuring the safety of facilities, associates, and visitors through various security operations and emergency response activities.

BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management

No H1B

Responsibilities

Performing first-responder rescue activities in medical or facility emergency situations, acting as the primary decision maker or incident commander as needed

Applying life safety equipment like fire extinguishers, first aid supplies, and radios

Demonstrating a composed and thoughtful attitude in high-pressure situations, while also being capable of prolonged periods of walking or standing in one place

Greeting visitors and associates, ensuring a professional appearance and demeanor while following security protocols

Facilitating access control, life safety solutions, and proactive incident management and mitigation

Delivering customer-centric experiences when interacting with visitors, vendors, associates, and customers, ensuring compliance with company standards and policies

Taking the initiative to conduct inspections, assessments, and reviews to guarantee the functionality of security and life safety equipment

Providing direct and ongoing support to associates and guests requiring accommodations or experiencing external threats impacting workspace safety

Monitoring threat intelligence and understanding how internal and external risk environments impact site security procedures

Qualification

Security technology familiarityPhysical security principlesCustomer service experienceFirst aid knowledgeIncident managementReport writingJudgmentDiligenceComputer proficiencyTeam collaborationRelationship building

Required

A Bachelor's degree or equivalent experience is strongly preferred, though equivalent life/work experience (such as military service) will be considered

1-3 years of prior experience in security, customer service, or hospitality

Familiarity with current security technology and systems, with basic computer proficiency

Understanding of physical security principles

Ability to build and maintain relationships in a business setting

Diligent, capable of adhering to standard operating procedures

Demonstrated ability to exercise good judgment under ambiguous circumstances

Ability to function autonomously and collaboratively within a team setting

Proficiency in common computer software and the capability to acquire knowledge of specialized programs/applications

Conducting focused patrols on foot or by vehicle within assigned areas of responsibility

Conducting regular inspections, audits, and reviews to verify the functionality of security equipment and the safety of workspaces

Applying electronic and mechanical devices to monitor, record, and report abnormal conditions

Producing accurate reports and records of activity and incidents