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Decagon · 1 day ago

Director, Strategic Accounts

United States

Full-time

Remote

Director/Executive

$250K/yr - $330K/yr

7+ years exp

Decagon is the leading conversational AI platform empowering brands to deliver concierge customer experience. The role involves developing strategies to engage key strategic clients, building trusted relationships, and collaborating with internal teams to deliver tailored solutions.

Artificial Intelligence (AI)Generative AISoftware

Responsibilities

Develop a strategy to break into and close key strategic logos for Decagon

Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)

Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion

Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions

Forecast and accurately report on pipeline and revenue

Develop and execute account plans to execute strategic deals

Provide feedback and insights to product and leadership teams to influence the company's roadmap

Maintain expert-level knowledge of the company's products, services, and industry trends

Expect moderate travel

Qualification

Strategic sales experienceEnterprise sales experienceConsultative sellingBusiness acumenCommunication skillsNegotiation skillsStakeholder managementAI sales experienceCustomer support softwarePresentation skillsCross-functional collaboration