Alibaba Cloud · 3 hours ago
IT Operation Manager
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
$142K/yr - $234K/yr
5+ years expAlibaba Cloud is seeking an experienced and highly motivated facility IT Operations Manager to lead their facility IT operations team. The successful candidate will be responsible for overseeing the day-to-day management of facilities, ensuring optimal performance, reliability, and security of the IT infrastructure while managing a team of IT technicians and implementing best practices.
Cloud Data ServicesCloud ManagementData CenterData ManagementSoftware
Hiring Manager
Moyin Hu
Responsibilities
Lead and mentor a team of IT operations staff, including supervisors, technicians, and engineers. Foster a culture of collaboration, accountability, and professional development
Oversee the daily operations of the facility, including server administration, network management, storage, backup, and disaster recovery processes. Ensure all systems are operating at peak efficiency
Plan and execute capacity planning activities to accommodate business growth. Optimize resource utilization and implement strategies to reduce operational costs without compromising service quality
Implement and maintain strict security protocols and compliance standards (e.g., ISO 27001, SOC 2, HIPAA) to safeguard against cyber threats and ensure adherence to regulatory requirements
Establish and enforce incident response procedures to minimize downtime and service disruptions. Lead root cause analysis and drive corrective actions to prevent recurrence
Manage projects related to infrastructure upgrades, migrations, and new deployments. Coordinate with cross-functional teams to ensure projects are delivered on time, within budget, and meet quality standards
Develop and manage the department's annual budget. Track and report on expenses, identifying areas for cost savings and investment opportunities
Evaluate, select, and manage relationships with vendors and service providers. Negotiate contracts for hardware, software, and maintenance services. Manage the collocation DCs to ensure vendors are adhering to the SLAs per contractual terms
Develop and maintain comprehensive asset management policies, procedures, and systems to track, monitor, and report on facility assets throughout their lifecycle. Conduct regular audits of physical and virtual assets to ensure accuracy in inventory records, compliance with licensing agreements, and timely identification of discrepancies
Stay abreast of industry trends and emerging technologies. Introduce innovative solutions to enhance operational efficiency and service offerings
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related field
Minimum of 5 years of experience in facility operations or IT infrastructure management
Strong knowledge of facility infrastructure, including servers, storage systems, networking, virtualization, and cloud technologies. Prefer to have fundamental knowledge of asset management and physical security
Experience in managing budgets, vendor relationships, and contract negotiations
Preferred
Masters degree in Computer Science, Information Technology, Electrical Engineering, or a related field
7+ years of experience in facility (10MW+) operation management with 3+ years of experience in leadership role
Knowledge of facility construction procedures
Excellent communication, leadership, and interpersonal skills to effectively manage teams and interact with stakeholders at all levels
Solid understanding of ITIL framework and project management methodologies
Demonstrated expertise in security and compliance regulations and asset management relevant to facility operations
Ability to think strategically, prioritise tasks, and make sound decisions under pressure
Company
Alibaba Cloud
Alibaba Cloud develops cloud computing and data management services. It is a sub-organization of Alibaba Group.
10001+ employees
H1B Sponsorship
Alibaba Cloud has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (14)
2023 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$1.2BKey Investors
Alibaba Group
2015-07-29Series B· $1B
2012-09-20Series A· $200M
Recent News
2025-12-19
2025-12-19
2025-12-18
Company data provided by crunchbase