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Williams-Sonoma, Inc. · 7 hours ago

Lead Stock (Key Holder)

Fenton, MO

Full-time

Onsite

Mid, Senior Level

1+ years exp

Williams-Sonoma, Inc. is focused on enhancing the quality of customers' lives at home. The Lead Stock (Key Holder) will oversee back-of-house operations, ensure customer fulfillment, and model exceptional service while maximizing individual performance and productivity.

Retail

No H1B

Responsibilities

Oversees Back of House operational functions: Omni/fulfillment, receiving, shipping, inventory, management, stockroom organization and standards and markdown/markup execution

Executes customer fulfillment across all (Omni) channels leveraging all services (BOPIS, SFS, STS, Home Delivery, Installation) to ensure method used meets customer’s needs while maintaining profitability and the image of the Brand

Models, trains and coaches individual productivity and performance related to fulfillment, BOPIS/Design Crew conversion, processing, packing and stockroom standards

Manages shipping and processing stations, product staging areas and supplies to ensure efficient receipt and packing of incoming and outgoing merchandise

Performs routine audits and reconciliations (UPS, DIAR, Markdown) and establishes daily disciplines to eliminate loss/shrink (lost cartons, mis pics, MOS, returns, RTV)

Maintains an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy

Qualification

Retail sales experienceLeadership skillsInventory managementCustomer serviceEffective communication

Required

Effective communication, organization and leadership skills

Proven ability to motivate and influence others through personal actions and examples

Employment/promotion to this role will be contingent on successful completion of a background check

1-3 years retail sales experience

1-2 years home related or specialty experience (design, visual merchandising, or stockroom responsibilities)

Must be able to be mobile on the sales floor for extended periods of time

Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

Full time associates are expected to have open availability to meet the needs of the business

Part-Time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday)

Associates must be available for annual inventory and entire holiday season (November and December)

Weekend availability cannot fall on the same day; an associate must be available on two separate days (Saturday and Sunday)