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Hyatt Vacation Ownership · 4 months ago

College Intern - Resort Operations

Miami-FTL Area

Internship

Onsite

Intern

$20/hr - $21.50/hr

Hyatt Vacation Ownership is a growing company that emphasizes personal development and fun in the workplace. They are seeking College Interns for their Resort Operations program, where interns will gain hands-on experience in various departments, including Housekeeping, Food & Beverage, Safety & Security, Front Office, and Recreation/Activities.

HospitalityInternetTravel Accommodations

Responsibilities

Gain in-person, on-site work experience within a designated department at one of our premier resort locations

Receive personalized guidance and support from experienced property leaders to help shape your career path

Participate in exclusive sessions with senior company executives to gain strategic insights and leadership perspectives

Spend a day shadowing a different department to broaden your understanding of resort operations

Conduct two interviews with senior leaders to learn about their career journeys and leadership philosophies

Collaborate on a meaningful project that encourages creativity and contributes to business innovation

Join interactive online sessions designed to provide exposure to various areas of the HVO business

Connect with fellow interns and share your journey through our dedicated internship social media platform

Develop skills in this critical component of resort operations, provides a strong foundation for a successful career in hospitality

Learning the essentials of villa cleaning and performing core tasks that ensure guest accommodations are clean, comfortable and up to brand standards

Learn about the roles and responsibilities of other housekeeping roles

Observe and lead room inspections

Observe and learn key components of inventory control and supply ordering

Understand the importance of collaboration with other departments in preparing for guest arrivals

Rotate through various food outlets based on property size and offerings (e.g., pool bar, marketplace, etc.)

Gain experience in both front and back of house operations

Learn key roles such as: Server, Food prep/Cook, Expeditor, Bar Staff

Observe and learn key components of inventory control, placing orders and handling alcohol responsibly

Partnership with Recreation team for themed events, holidays, and property celebrations

Learn about guest relations, loss prevention, safety rules, investigations, and the handling of theft, fraud, and complaints

Taking part in hand-on activities like: property walks, monitoring pool safety, fixing lock issues, managing parking areas, and handling lost and found items

Gain a full understanding of how to keep resorts safe and welcoming for all guests

Learn and apply brand-standard welcoming techniques to deliver an exceptional guest experience

Welcome and assist guests and owners during the check-in and check-out process

Learn how to be a helpful resource to guests by taking care of requests and inquiries

Learn to handle daily front desk tasks and participate in problem solving

Learn the difference between ownership and nightly reservations

Observe and learn the pre-arrival process for guests

Get to know room locations and how they are assigned

Promote fun resort activities and facilities to guests of all ages

Lead and support activities like trivia, pool games, outdoor fun, and educational programs

Help with setup and execution of special events such as food tastings and local storytelling

Understand the importance of interacting directly with guests to create fun and memorable experiences

Learn how to plan and organize daily and special activities

Observe and support areas like health and fitness, childcare, and team leadership

Qualification

HospitalityBusiness ManagementGuest RelationsCollaborationProblem Solving

Required

Must be available to work a variety of shifts, including mornings, afternoons, evenings, weekends, and holidays

This is a fully on-site internship at one of the designated Hyatt Vacation Ownership resort locations

Candidates must be actively pursuing a college degree at any level

A valid driver's license may be required, depending on scope of role

Interns must be able to reach overhead and below knee level, and perform physical activities such as bending, twisting, pulling, and stooping

Interns must also be capable of standing, sitting, or walking for extended periods

The ability to lift, carry, push, or pull items weighing up to 10 pounds (25 pounds for Housekeeping) without assistance is required

Preferred

While students majoring in Hospitality or Business Management are preferred, applicants from other academic disciplines are also encouraged to apply

Benefits

Enjoy special rates and perks at Hyatt Vacation Ownership properties—for associates, family, and friends.

Receive holiday pay when scheduled to work on company-recognized holidays.

Interns who successfully complete the program will receive priority consideration for future career opportunities within Hyatt Vacation Ownership.

Company

Hyatt Vacation Ownership

Hyatt Vacation Ownership offers access to global travel experiences through a diverse portfolio of boutique residential-style retreats in unique destinations.

Founded in 1994