Technical Support Advisor jobs in United States
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Hisense USA · 3 months ago

Technical Support Advisor

positionSuwanee, Georgia, United States
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Hisense USA is a company dedicated to providing quality service and support to its customers. They are seeking a Technical Support Advisor who will assist technicians with repairs and provide support via phone, email, and text, while also maintaining product knowledge and investigating failure data.

Consumer ElectronicsElectronicsHome AppliancesTV
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H1B Sponsor Likelynote

Responsibilities

Provide Third Part Support Via Phone/Email/Text to Technicians in the Home
Be available to receive phone calls all day
Assist in the repair of HA & CE product
Maintain training to improve product knowledge
Utilize tools to diagnose problems such as phone app to visually see what technician is looking at
Make decisions based on the best interests of customer & Hisense
Investigate field failure data & update R&D/Factory
Other duties as assigned

Qualification

Field repair experienceWindows proficiencyMicrosoft Word proficiencyMicrosoft Excel proficiencyCommunication skillsInterpersonal skills

Required

Associates or 2-year tech school degree
1-5 years hands on field repair of home appliance or TV products
Strong communication and interpersonal skills
Knowledge of various software programs such as Windows, email, Word and Excel

Company

Hisense USA

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Hisense USA’s product strategy is to steadily introduce a full range of electronics and appliances into the North American market. It is a sub-organization of Hisense Group.
dateFounded in 2001
location
Suwanee, Georgia, USA
people-size51-200 employees
web-link
http://hisense-usa.com

H1B Sponsorship

Hisense USA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (18)
2023 (11)
2022 (14)
2021 (6)
2020 (10)

Funding

Current Stage
Growth Stage

Leadership Team

Y
Yunfang Feng
Senior Vice President
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Peter Erdman
Vice President - B2B, Laser TV and Business Development - Hisense USA
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Recent News

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2025-07-10
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2025-07-04
Google Patent
Refrigerator door handle
2025-04-03
Company data provided by crunchbase