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UMassFive College Federal Credit Union · 3 months ago

Debt Collections Manager

Hadley, MA

Full-time

Onsite

Mid Level

$65K/yr - $97K/yr

3+ years exp

UMassFive College Federal Credit Union is seeking a Debt Collections Manager to join their team. The role involves managing the Collections department, handling delinquent accounts, ensuring compliance with laws, and providing management to Collections employees.

BankingFinancial Services

Diversity & Inclusion

Responsibilities

Manages the overall operations of the Collections department, which includes handling seriously delinquent accounts, complex collection issues, and those accounts recommended for charge off, in collaboration with the AVP of Loan Operations

Responsible for accounts and safeguarding security on foreclosure, repossession and assets in liquidation

Prepares for and attends all court hearings for Credit Union loss litigation, in both state and federal court

Collaborate with attorneys on foreclosures and expedited collections

Works with other lending management to enhance both internal and external member service, addresses substandard Commercial, Consumer, mortgage and home equity loan underwriting trends

Assists with development policies within area of responsibility to ensure compliance with all state and federal laws and regulations

Stays up to date on Fair Credit Collection Act, secondary market collection due diligence requirements, Regulation Z, Truth in Lending, and other state and federal laws that may be applicable

Supports internal and third-party audits

Assists in and prepares statistical information and reports for management

Completes reporting to secondary market investors as well as the Treasury monthly and the Call Report on a quarterly basis

Provides management to Collections employees

Directs work, assists with problem solving, supports professional development and coaching, performance management and work/life balance

Qualification

Debt collections managementLegal compliance knowledgeSupervisory experienceStatistical reportingCustomer service orientationCritical thinkingProblem solvingInterpersonal skills

Required

3-5 years of collections or similar experience, preferably in a financial institution

previous supervisory experience required

HS diploma required

customer service oriented

excellent critical thinking skills

excellent problem solving skills

excellent interpersonal skills

Benefits

Fully comprehensive benefits package

Health

Dental

Life

Vision

Flexible spending

Disability insurance

Paid vacation

Sick

Personal time

Tuition reimbursement

Profit sharing

Generous 401(k) plan with company match

Company

UMassFive College Federal Credit Union

As an independent not-for-profit cooperative financial institution, UMassFive College Federal Credit Union is owned by and operated exclusively for the benefit of our members.

Founded in 1967

Amherst, Massachusetts, USA

51-200 employees