Bassett Furniture Industries, Inc. · 1 day ago
CUSTOMER SERVICE
Newton, NC
Full-time
Onsite
New Grad, Entry LevelBassett Furniture Industries, Inc. is seeking a Customer Service Representative to act as a liaison between customers and manufacturing plants. The role involves addressing customer service issues, maintaining professionalism, and providing accurate assistance regarding product knowledge and order status.
E-CommerceFurniture
Responsibilities
Answer product problems, service questions and general concerns
Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller
Work with the management team to stay updated on product knowledge and to check if there is a question about the status of an order
Enter parts orders, customer orders as well as issuing repairs and returns for customers
Qualification
Required
High school diploma/GED required
Ability to remain “cool headed”, professional and courteous with customers at all times
Ability to communicate effectively with management
Excellent verbal and written communication skills
Preferred
Prior customer service experience in furniture preferred
Associate degree in a business related field preferred
Benefits
Medical insurance available the first month following 30 days of employment
FSA and HSA available
Dental and Vision
401(k) Plan
Stock Purchase Plan
Paid vacation upon hire
Holidays
AFLAC
Critical Care Insurance
Hospital Insurance
On-site clinic
Free mental health counseling
Company
Bassett Furniture Industries, Inc.
Bassett Furniture Industries, Inc. is a leading manufacturer and marketer of high quality, mid to high end priced home furnishings.
Founded in 1892
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Robert Spilman
President and Chief Executive Officer
Haynes King
Vice President - Dedicated Retail & Trade Sales
Recent News
2025-11-07
Bassett Furniture Industries, Incorporated
2025-10-16
2025-10-12
Company data provided by crunchbase