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Gates Hudson · 3 months ago

Centralized Lease Renewal Specialist

Fairfax, Virginia

Full-time

Onsite

Entry Level

2+ years exp

Gates Hudson is a full-service property management company seeking a Centralized Renewal Specialist to join their centralized support team. This role focuses on managing lease renewal processes efficiently using AI-powered software to enhance communication and streamline renewals across their residential property management portfolio.

Real Estate

Responsibilities

Utilize Renew AI-powered software to automate, manage, and optimize lease renewal communications and workflows

Monitor and track upcoming lease expirations, ensuring timely and efficient renewal offers

Conduct direct and AI-assisted lease renewal communications professionally

Review and analyze resident retention trends to refine strategies and improve retention rates

Collaborate with property teams to ensure seamless lease renewal processes across all communities

Provide recommendations to improve renewal procedures and enhance efficiency

Maintain accurate and up-to-date records of renewal activities in the centralized system

Produce and review renewal reporting based on property/client needs

Assist property teams with notices to vacate, ensuring accurate documentation and compliance

Monitor and track outstanding balances while ensuring compliance with FDCPA and Consumer Protection laws

Ensure compliance with Fair Housing laws and company policies

Handle escalations and sensitive matters with professionalism and discretion

Provide support as needed to ensure task completion

Qualification

Lease renewals experienceYardi CRM proficiencyFair Housing lawsCustomer service experienceMicrosoft Office proficiencyFDCPA lawsAI-driven softwareBilingual (English/Spanish)Communication skillsOrganizational skillsAttention to detailWork in a team