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CACI International Inc · 3 months ago

Senior ServiceNow Architect

Arlington, VA

Full-time

Onsite

Mid, Senior Level

$121K/yr - $266K/yr

7+ years exp

CACI International Inc is seeking a Senior ServiceNow Architect to design complex applications for the Department of Homeland Security. The role involves leading development teams, ensuring quality delivery, and providing technical guidance while maintaining expert knowledge of the ServiceNow platform.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Serve as primary technical point-of-contact for projects

Ensure quality of work delivered by technical teams, serve as escalation point for client concerns, and identify and implement technical team process efficiencies to benefit the technical team and clients

Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices

Understand customer requirements, translate to high-quality technical solutions, and communicate and deliver them to clients

Support development teams to write/estimate stories, monitor developers’ work, and own overall quality and delivery of development

Lead technical onboarding efforts with new clients to understand their current processes and platform configurations

Perform Sprint demos and deliver any purchased development artifacts, documentation, and knowledge transfer activities

Collaborate with Development Managers to monitor for scope creep and resolve critical path technical issues

Mentor architects and developers on technical design standards and best practices

Maintain expert knowledge of the ServiceNow platform and products

Research technology partner or other vendor solutions in context of client requirements for integration

Contribute to continual improvement of Delivery Services processes and the maturing of varied portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements

Actively participate in agile daily scrums and ceremonies, updating stories daily in ServiceNow documenting development progress and collaborating across platform teams

Support and participate in customer requirement workshops, working with product owner/stakeholders to configure requested items and tasks using Flow Designer to manage processes and meet business requirements

Provide technical guidance and support to junior and mid-level staff

Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc

Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each

Support in the development of use cases and testing procedures, ensuring product functionality, debugging and testing is completed prior to production deployment

Create and maintain system design and operations documentation

Ensure all development is created in alignment with ServiceNow Technical Best Practices

Qualification

ServiceNow certificationsServiceNow configurationServiceNow integrationWorkflow EditorServiceNow ITSMServiceNow CSMSOAP web servicesREST web servicesOktaSSOAngular

Required

U.S. citizen with the ability to attain DHS EOD

BA + 10 years' applicable experience, AA + 12 years' applicable experience, MA + 7 years applicable experience or 16 years' experience

Must be able to report onsite weekly in Arlington, VA

1 or more active ServiceNow certifications

Extensive understanding of the ways in which ServiceNow can be configured and customized and scripting within the tool

Experience integrating ServiceNow with external systems through SOAP or REST web services

Experience with Okta and SSO technologies

Experience using the Workflow Editor to configure workflows

Preferred

Experience ServiceNow ITSM, ITAM, SecOps, and scoped applications

Experience with ServiceNow Customer Service Mgmt. (CSM)

Experience with custom ServiceNow apps built using Angular

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees