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FirstBank · 4 months ago

IT Systems Analyst

Lexington, TN

Full-time

Onsite

Entry Level

2+ years exp

FirstBank is a financial institution seeking an IT Systems Analyst to support applications and projects across IT while providing high-level customer support to users. The role involves designing, configuring, and maintaining applications, troubleshooting issues, and ensuring adherence to security protocols.

BankingFinanceFinancial Services

Responsibilities

Design, install, configure, maintain and perform integration tests of supported applications

Work with Info Sec to implement and support designated application user controls

Conduct research and evaluate new IT technologies for potential application deployment

Troubleshooting application issues including hardware, software and user access errors

Work to increase efficiencies and security of existing applications

Assist with ATM monitoring and technical support

Ability to work outside of normal business hours when required for application updates and implementations

Continuing education on all supported applications

Demonstrate effective interpersonal skills necessary to interact positively with internal customers and Team members

Adherence to bank defined Policies and Procedures

Qualification

Application supportAnalytical skillsCustomer supportProblem-solving skillsInterpersonal skills

Required

Bachelor's Degree in similar field or experience in IT or business environment in lieu of degree

2+ years of experience in IT or business environment

Previous customer support experience with either internal or external customers

Proven history of completing tasks with minimal direction

Strong written and documentation skills

Possesses advanced analytical and problem-solving skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy