Flex ยท 4 months ago
Support Engineer
United States
Full-time
Remote
New Grad, Entry LevelFlex is a company that simplifies HSA and FSA payments for health and wellness brands. They are seeking a Support Engineer to help scale their support function, resolve merchant and customer issues, and build scalable support systems.
Financial Services
Responsibilities
Triage and respond to daily merchant and customer tickets via Slack and Pylon
Ensure we meet SLA targets and maintain a high bar for customer satisfaction
Deliver clear, thoughtful, and technically sound responses across internal and external communications
Work closely with Engineering, Product, and Operations teams to unblock support issues and escalate bugs or system issues
Contribute to internal tooling using Retool, Metabase, and SQL to help automate workflows and reduce support friction
Collaborate on internal projects to help the Support team scale efficiently as we grow (e.g., bulk editing workflows, data validation tools, process documentation)
Ensure the broader internal team has the tools and visibility they need to deliver a great customer experience
Partner with Engineering to test new product functionality, edge cases, and backend fixes before rollout
Build and maintain internal documentation for support workflows, product edge cases, and tooling tips
Help define and improve tagging, categorization, and data structure for tickets to power better reporting and insights over time
Qualification
Required
You have a foundational understanding of APIs, JSON, Postman, and Retool
You're curious, resourceful, and comfortable picking up technical tools on the fly
You have strong written communication skills and a customer-first mindset
You take initiative and thrive in fast-paced, scrappy environments
You're excited to wear many hats and aren't afraid to build something from scratch
Benefits
Equity compensation with competitive salary.
Medical, dental, and vision plans.
Unlimited PTO and sick days.
Paid parental leave.
Flexible, remote-first team with quarterly in-person meetups.
Company
Flex
Flex helps leading health and wellness brands increase AOV by up to 50% and boost checkout conversion by 30% with the only HSA/FSA payments infrastructure purpose-built for eCommerce.
Founded in 2023
11-50 employees
H1B Sponsorship
Flex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Early StageLeadership Team
Miguel Toledo
Co-Founder
Company data provided by crunchbase