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NEOGOV · 3 months ago

Community Program Analyst II - Aging & Disability Services - Limited Term

County of San Mateo, CA

Full-time

Onsite

Mid Level

$100K/yr - $125K/yr

4+ years exp

NEOGOV is seeking a qualified individual for the position of Community Program Analyst II within the Aging and Disability Services Division. The role involves monitoring, policy interpretation, and training development for the In-Home Supportive Services program, ensuring a responsive service delivery system for older adults and people with disabilities.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Providing technical, programmatic, and fiscal assistance to staff and management, including developing program policies and procedures and training staff

Compiling and maintaining accurate records and files related to program activities

Evaluating program effectiveness against established goals and regulations; identifying problems, presenting findings, and recommending solutions

Collaborating with partner agencies to ensure adherence to QA standards

Serving as a liaison with staff, IHSS/Public Authority staff, County departments, State agencies, and other partners

Preparing statistical and narrative reports using multiple data sources

Participating in departmental, countywide, and state-level planning processes

Analyzing, monitoring, and incorporating legislative changes and other relevant information into program policies and procedures

Performing administrative duties related to QA, program integrity activities, and suspected misuse of program funds

Providing consultation and assistance to the community as needed

Monitoring and supporting compliance with regulatory changes such as the Fair Labor Standards Act

Performing related duties as assigned

Qualification

Quality AssuranceData AnalysisProgram EvaluationContract MonitoringMicrosoft ApplicationsReport PreparationFluency in SpanishLeadership ExperienceCollaboration SkillsProject ManagementCommunication SkillsAttention to Detail

Required

Bachelor's degree in public or business administration, management or a related field

Four years of professional level analytical, administrative and programmatic experience in a community-related setting, including some experience in contract monitoring

Knowledge of principles and practices of the specific program area to which assigned

Knowledge of principles and practices of program evaluation and planning

Knowledge of principles and practices of client service delivery

Knowledge of principles and practices of contract development, negotiation and monitoring

Knowledge of principles, practices and techniques of administrative and programmatic research, analysis and programming

Knowledge of applicable federal, state and local laws, rules and regulations and County and program policies and guidelines

Knowledge of computer applications related to the work

Knowledge of office administrative practices and procedures, including records management and the operation of standard office equipment

Skill to monitor, analyze and evaluate program effectiveness

Skill to develop and evaluate proposals and negotiate contracts and agreements

Skill to develop, monitor and analyze budgets and program performance

Skill to compile and analyze data, draw sound conclusions and prepare and present effective reports

Skill to analyze, interpret and apply various regulations and requirements

Skill to plan, coordinate and implement administrative and programmatic research and analysis

Skill to plan, coordinate and conduct special events and projects

Skill to establish and maintain effective working relationships with grantors, subcontractors, County staff, elected and appointed officials, the public and others

Skill to train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors

Skill to communicate effectively, both orally and in writing

Skill to exercise sound independent judgment within general policy and regulatory guidelines

Preferred

Fluency in Spanish, Russian, Tagalog, Mandarin, or Cantonese

A self-directed, proactive, and solutions-oriented approach, with strong attention to detail

Excellent written and verbal communication skills

Two to three years of leadership experience in a highly regulated program

Prior experience with IHSS

The ability to prepare professional, detailed written and statistical reports, including experience with data entry

Proficiency with Microsoft applications (Word, Outlook, PowerPoint, Excel, Teams, Power Apps), Adobe, and the ability to quickly learn multiple database systems such as the Case Management, Information, and Payrolling System (CMIPS II)

Skill in building strong, collaborative working relationships with organizations and individuals from diverse backgrounds

Capacity to manage projects while balancing multiple assignments, adjusting priorities, and meeting deadlines

Strong knowledge of systems of care for older adults and people with disabilities from diverse backgrounds and cultures, including experience conducting home visits

Familiarity with QA desk reviews and home visits, including identifying assessment discrepancies and concerns, and developing solutions to improve compliance with regulations

The ability to analyze, interpret, and implement new and existing federal, state, and county regulations and laws related to IHSS and the continuum of care for older adults and people with disabilities