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Essex Property Trust · 4 months ago

Director, Community Management

Los Angeles - North

Full-time

Onsite

Director/Executive

$138K/yr - $207K/yr

7+ years exp

Essex Property Trust is a purpose-driven company focused on creating great communities. The Director of Community Management will lead operations for a large portfolio, ensuring financial performance, enhancing resident experiences, and driving strategic initiatives across various functions.

Commercial Real EstateReal EstateReal Estate InvestmentRental PropertyResidential

Responsibilities

Own full P&L responsibility for a large-scale portfolio

Lead a team of General Community and General Operations Managers (who themselves are responsible for a portfolio of assets) throughout the portfolio and ensure the execution of the strategic plan is being implemented flawlessly

Ensure achievement of the organization's philosophy, mission, strategy, and annual goals and objectives through the organization down to the individual asset level

Drive NOI growth by optimizing revenue streams, managing expenses, and scaling innovative business practices

Ensure superior resident experiences by setting service standards that create differentiation and competitive advantage

Oversee the annual operating plan and budget, aligning execution with financial and strategic objectives

Inspire teams through coaching, mentoring, career development, and career pathing, cultivating a culture of high performance and accountability

Establish enhanced standards, deployment and accountability for implementation and evaluation of high-quality resident experiences. This includes leveraging technology, top-tier engagement with site staff, and superior community relations

Promote innovation to maximize revenue streams; capture an ever-changing target market(s) and scale key initiatives quickly and effectively

Maintain a deep understanding of local market dynamics (competition, supply pipeline, demand drivers, major tenants, market absorption) for managed assets

Continuously evaluate and improve organizational processes, identifying opportunities for efficiency, scalability, and innovation

Strengthen brand reputation and market presence to position the company as the preferred choice for residents

Qualification

P&L accountabilityNOI growthBusinessFinancial acumenLeadership experienceAnalytical skillsTalent managementMatrixed organizationsCoachingCommunication skillsStrategic decision-makingMentoring

Required

Bachelor's degree strongly preferred

7+ years of leadership experience in operations, asset management, or portfolio management

Proven track record of P&L accountability and delivering NOI growth

Significant people leadership experience managing complex and multi-level teams that are geographically dispersed

Strong business and financial acumen with advanced analytical skills

Demonstrated ability to navigate and influence within matrixed organizations, which require significant influencing and collaboration skills

Ability to operate in a fast-paced, dynamic environment, balancing competing priorities and tight deadlines

Frequent engagement with residents, clients, and stakeholders requiring strong communication and professional presence

Requires the ability to work Monday through Friday. Entails in-person office requirements located at Essex's corporate office in Woodland Hills, or Irvine

Work is primarily conducted in an office setting. Requires the ability to sit or stand for extended periods, with a regular need to walk properties. This may involve walking and the use of stairs for prolonged periods of time. Involves the use of standard office equipment such as computers, phones, and printers

Frequent travel to various locations for meetings, projects, property visits, or on-site work. Ability to perform property walk-throughs, which may involve extended walking, stair use, and site inspections

Leadership expertise in planning, organizing, and directing large functional teams, with a mix of direct and matrixed reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval

Skilled in talent management, including recruitment, development, coaching, performance management, and retention. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention

Leads by example and models behaviors that are consistent with the company's values

Demonstrated excellence in written and verbal communication, with the ability to present information clearly and persuasively, address sensitive issues with professionalism, and consistently deliver timely, reliable, and customer-focused service

Advanced analytical, problem-solving, and strategic decision-making skills with the ability to interpret complex data and drive outcomes

Proven success in setting standards, achieving results, and building long-term business impact