California State University, Fresno · 4 months ago
Senior Director of Networks, Unified Communications, and Learning Spaces
Fresno, CA
Full-time
Onsite
Senior Level, Lead/Staff
$130K/yr - $145K/yr
5+ years expCalifornia State University, Fresno is seeking a Senior Director of Networks, Unified Communications, and Learning Spaces to provide strategic leadership and oversight for the University's technology infrastructure. This role involves managing teams responsible for network engineering and classroom technology, aligning technology operations with institutional goals, and ensuring operational excellence across services.
Higher Education
No H1B
Responsibilities
Provide strategic leadership and oversight for the design, delivery, and continuous improvement of the University’s network, communications, and classroom technology infrastructure
Align technology operations with institutional goals, ensuring resilient and innovative solutions that enable excellence in teaching, learning, and research
Lead and manage the Network Engineering, Field Operations, Classroom Video Services, and Unified Communications teams
Establish strategic priorities, set performance standards, and ensure the seamless operation, security, and scalability of these critical services
Shape campus-wide IT strategy, governance, and financial planning to ensure technology services advance the University’s teaching, learning, research, and administrative priorities
Establish strategic direction, foster innovation, and ensure operational excellence across all service areas
Qualification
Required
Thorough knowledge of the issues related to successfully managing wired and wireless networks, computer servers, storage and infrastructure applications
Thorough knowledge of the issues related to successfully implementing, troubleshooting and maintaining low-voltage and fiber-optic cabling, inside and outside plant fiber-optic and copper infrastructure including knowledge of relevant standards
Working knowledge of the issues related to successfully designing, implementing and maintaining classroom technology and video environments
Working knowledge of the issues related to successfully implementing and maintaining telecom systems and services including VoIP, ACD and voicemail
General knowledge of one or more of the following: end-user computing support for desktops, laptops and mobile devices, specialized computing support for college or division-specific IT services, Help Desk/Service Management, Information Systems/Business Applications, Network Engineering, Server/Storage Infrastructure and IT security
Direct experience and strong skills in budget preparation and management including estimates, billing, chargeback and cost recovery
Experience in procurement, vendor relationships and contract negotiation
Ability to compile, write and present reports and other communications and develop business cases and negotiate contracts
Ability to perform systems and applications needs analysis, prepare requests for proposals and conduct feasibility studies
Ability to work effectively with the technology team and all units within the university and the general public from diverse ethnic, cultural, and socio-economic backgrounds
Strong interpersonal and influencing skills with ability to engage with different levels including relationship building with the facility management team
Excellent communication and collaboration skills
Strong customer service skills and proactive, customer-focused attitude
A bachelor's degree from an accredited college in a relevant field
Five years' experience managing staff responsible for installation and maintenance of low-voltage wiring, fiber-optic cable, and wired and wireless network electronics
Five years' experience planning and managing network/telecom projects including staff and materials requirements, schedules, budgets, priorities, communication and training for support staff and end users
Three years' experience providing leadership for network engineers
Preferred
Specific experience with technologies used at Fresno State including Avaya, Alcatel Lucent, Aruba and Extron
Three years' experience managing staff responsible for design, installation and maintenance of classroom technology and remote classroom/conference room infrastructure
Three years' experience managing staff responsible for the configuration and maintenance of campus VoIP system, telephone billing, voice mail and ACD systems
Thorough knowledge of relevant standards including BICSI
Knowledge of the CSU TIP (Telecommunications Infrastructure Planning) standards
Certified as a Registered Communications Distribution Designer (RCDD)
Specific experience preparing reports and proposals for senior management dealing with project portfolio, priorities, capacity and sourcing of materials and labor for network/telecom projects
Experience with higher education or public service agencies
Benefits
Medical, dental and vision plans
Membership in the California Public Employees Retirement System (CalPERS)
Sick and vacation time
15 paid holidays a year
Fee waiver education program
Company
California State University, Fresno
California State University is one of the State University's 23 campuses, making it one of the world's largest higher education systems.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Criss Wilhite
Lecturer; BCBA; Founder FS ABA Programs. Co-Founder, FS Sustainability Project and Club
Debbie Astone
Vice President for Administration and CFO & Executive Director. Fresno State Foundation
Recent News
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