Womble Bond Dickinson (US) LLP · 1 week ago
Analyst I Service Desk
Winston-Salem, NC
Full-time
Onsite
New Grad, Entry LevelWomble Bond Dickinson (US) LLP is seeking an on-site Service Desk Analyst for their offices. The role involves providing high-quality technical support to attorneys and staff, focusing on resolving hardware, software, and system-related issues in a collaborative team environment.
CommercialIntellectual PropertyLegal
Responsibilities
Work as part of a distributed Service Desk team to provide technical support across a broad range of user devices, applications, and office environments
Participate in a rotating after-hours and weekend on-call schedule shared across the team
Provide in-person support and maintain technology operations at their designated home office, while also assisting remote users across the firm’s 29 locations
Monitor local and firmwide Service Desk queues, collaborating with teammates to resolve escalated or complex technical issues
Contribute to knowledge sharing by documenting procedures and proposing service delivery improvements
Collaborate with other functional IT departments on projects and operational needs
Coordinate setup of telephone, printers, and firm-approved software in collaboration with other team members
Assist in regular conference room checks and support audio/video conferencing technologies
Occasional travel required to assist with firm-related needs, including litigation and trial site support
Qualification
Required
Associate's degree or equivalent from a two-year college required
Strong knowledge of Microsoft Windows and Office
Excellent written and verbal communication skills
Strong sense of teamwork, collaboration, and accountability in a distributed support model
Demonstrated ability to provide responsive, professional, and user-friendly support in a high-demand environment
Preferred
A four-year degree and relevant industry certifications preferred
ITIL certification or demonstrated understanding preferred
Experience with legal-specific applications is highly valued
Company
Womble Bond Dickinson (US) LLP
Womble Bond Dickinson is a transatlantic law firm with more than 1,000 lawyers based in 37 UK and US office locations.
Founded in 2017Winston Salem, North Carolina, USA
1001-5000 employees
H1B Sponsorship
Womble Bond Dickinson (US) LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (6)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$5.23MKey Investors
HSBC
2022-04-06Debt Financing· $5.23M
Leadership Team
Elizabeth O. Temple
CEO and Chair
David Attanasio
Partner
Recent News
globallegalchronicle.com
2025-11-14
2025-11-08
bloomberglaw.com
2025-11-06
Company data provided by crunchbase