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NEOGOV · 4 months ago

Student Accounts Tech Specialist

Whitworth University Campus

Full-time

Onsite

Entry Level

$20.48/hr - $21.45/hr

1+ years exp

NEOGOV is seeking a Student Accounts Tech Specialist to support Whitworth University’s mission by providing technical and customer support related to student billing and accounts. The role involves managing student accounts, ensuring accurate financial transactions, and enhancing workflow through data-informed solutions.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Maintain and reconcile a portfolio of student accounts, including posting pre-approved changes, adjustments, and corrections

Provide professional, person-centered customer service to students and parents by phone, email, and in-person interactions

Initiate and monitor payment plans and manage collection processes including skip tracing, outreach, and referral to collection agencies

Process electronic monthly billing statements, disbursements, and refunds

Coordinate billing and payments for special populations, including ROTC and Veterans Affairs students

Support graduate students with employer-sponsored billing by issuing invoices and managing communications

Send monthly and semester reminders to students and authorized users about billing deadlines and payment options

Maintain and monitor the Student Accounts Self-Service module

Collaborate on billing table updates, tax code configuration, and system adjustments related to A/R and tax reporting

Build, run, and audit reports to track account statuses, payment arrangements, and process efficiencies

Serve as the team liaison for payment plan systems and other financial platforms

Lead efforts to improve system use and streamline internal workflows through automation and reporting

Provide ad-hoc technical support to the Student Financial Services team as needed

Serve as a back-up to the University Cashier

Assist with daily cash reconciliations, deposits, and campus compliance with the university’s cash handling policies

Support the department during peak periods, including term starts and special events

Participate in training, professional development, and cross-functional process improvement projects

Support loan processing, disbursements, and payment recording for institutional loan programs

Assist with required loan entrance/exit interviews and due diligence procedures

Perform other duties as assigned in support of the university’s mission

Qualification

Financial systemsData reconciliationMicrosoft ExcelStudent information systemsBilling softwareCustomer serviceCommunication skillsTeam collaborationProblem-solving

Required

1–3 years of relevant experience in accounting, billing, tech support, or collections

Familiarity with financial systems, data reconciliation, and basic accounting principles

A personal commitment to the Christian faith and to the integration of faith and learning

A commitment to the educational mission of Whitworth University as a comprehensive Christian liberal arts university affiliated with the Presbyterian church

Demonstrated ability to provide empathetic, solutions-oriented service in a fast-paced environment

Strong skills in Microsoft Excel, databases, and student information systems (e.g., Ellucian/Colleague or similar), with the ability to build and audit reports

Strong accuracy in financial data entry, account audits, and document processing

Proactive approach to identifying issues and finding clear, appropriate resolutions

Strong written and verbal communication skills with the ability to convey complex financial info clearly

Effective contributor to a team-oriented environment, committed to cross-functional cooperation

High standards for ethical handling of sensitive financial and student information

Competence in Microsoft Office (Excel, Word), student information systems, billing software, and electronic payment processing

Ability to sit for extended periods and occasionally lift up to 20 pounds

Frequent use of the computer and keyboarding tasks