Gates Hudson · 9 hours ago
Centralized Collections Specialist
Fairfax, VA
Full-time
Onsite
Entry, Mid Level
2+ years expGates Hudson is a full-service property management company seeking a Centralized Collections Specialist to join their centralized support team. This role is responsible for managing resident delinquent accounts and streamlining communication and collections efforts across their residential property management portfolio.
Real Estate
Responsibilities
Utilize Elise Collect AI-powered software to automate, manage, and optimize collections communications and workflows
Monitor and track outstanding balances while ensuring compliance with FDCPA and Consumer Protection laws
Conduct direct collection calls and manage AI-assisted communications professionally
Review and analyze resident payment trends to refine collection strategies and reduce delinquencies
Recommend improvements to collection procedures
Collaborate with property teams to support seamless collections efforts across all communities
Provide recommendations to improve collection procedures and enhance efficiency
Maintain accurate, up-to-date records of all collection activities
Ensure compliance with Fair Housing laws and company policies
Handle escalations and sensitive matters with discretion and professionalism
Produce collections reporting for clients as requested
Provide support as needed to ensure task completion
Qualification
Required
Minimum of 2 years of experience in collections, property management, or accounts receivable
Minimum of 2 years of direct customer service experience
Minimum 1 year of experience with Yardi CRM, resident ledgers, and general property management software
Strong knowledge of FDCPA, Consumer Protection laws, and local Landlord & Tenant laws
Excellent negotiation and problem-solving skills, with ability to establish payment plans
Proficiency in Microsoft Office (Excel, Word, etc.)
Proficient and effective verbal and written communication skills
Attention to detail and strong organizational skills
Ability to work in a fast-paced, centralized team environment
High school diploma required
Preferred
Familiarity with Elise Collect or other AI-driven collections software
Knowledge of local/state rental assistance programs, agencies, and charities
Bilingual (English/Spanish)
Ability to produce, analyze, and explain reporting
Associate's degree or higher preferred
Company
Gates Hudson
Gates Hudson is a commercial real estate firm providing commercial leasing, IT, and retail management services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Diane Kaplon, CPA
Chief Financial Officer
Joanne Louis, MBA
Human Resources Business Partner
Company data provided by crunchbase