OpenGov Inc. · 4 hours ago
Manager I, Professional Services
Chicago, IL
Full-time
Hybrid
Mid Level
$110K/yr - $130K/yr
3+ years expOpenGov Inc. is the leader in AI and ERP solutions for local and state governments in the U.S. The Manager I will lead a team of Implementation Analysts and Consultants to ensure successful deployments of OpenGov solutions, focusing on customer satisfaction and project oversight.
Data VisualizationEnterprise SoftwareGovTechSaaSSoftware
Responsibilities
Lead, coach, and mentor a team of Implementation Analysts and/or Implementation Consultants, fostering strong team culture, accountability, and continuous development
Drive execution of high-quality customer implementations by overseeing data requirements gathering, technical platform configuration, and administrator training
Support team members in troubleshooting technical issues related to data formatting, system logic, and configuration workflows
Ensure delivery consistency and quality by reinforcing implementation methodology, process documentation, and technical standards
Provide hands-on support for complex projects, including advising on data transformation strategies and workflow optimization
Understand customer pain points and partner with cross-functional teams to simplify, enhance and automate existing processes that will improve customer workflow
Track and manage team utilization, delivery metrics, and project portfolio health to ensure successful outcomes across all implementations
Apply sound judgment in balancing competing project priorities, customer needs, and internal resource availability
Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to align customer expectations and streamline delivery
Identify and mitigate risks across the portfolio, proactively escalating issues and developing resolution strategies
Gather and share customer feedback to inform internal process improvements and influence product enhancements
Support recruiting, onboarding, and training initiatives to scale the implementation team in alignment with business needs
Qualification
Required
3 years of project delivery experience in a SaaS setting
Experience working with customers at all organizational levels with a high degree of professionalism and business acumen
Excellent interpersonal, verbal, and written communication skills, with a focus on building trust with both internal teams and external customers
Strong leadership skills, with emphasis on fostering team culture, accountability, development, and growth
Strategic thinker with a history of effectively solving problems and tenaciously following through to ensure customer success
Results-oriented with strong people and time management skills, highly organized, motivated and driven to succeed
Demonstrated ability to manage multiple concurrent projects and competing priorities in a fast-paced environment
Ability to learn domain, products, and project delivery effectively
Strong analytical thinking, systems perspective, and the ability to understand and model customer workflows
Ability to understand and articulate product configuration requirements, process logic, and architecture, as well as build and deliver functional presentations
Teamwork-oriented with a strong focus on customer satisfaction and business development
High standards of excellence in work product with strong attention to detail
Capacity to adapt to evolving products and address customer needs strategically
Strong track record of motivating self and teams toward excellence
Demonstrated ability to balance profitability with customer-service mindset
Strong Excel skills, including using Functions/Formulas to format data such as v-lookup, pivot tables, error-checking, and developing properly formatted reports
Ability to travel approximately 25% of the time
Preferred
Bachelor's degree preferred or commensurate experience demonstrating the ability to perform the above responsibilities
Prior experience in a people management role is highly desirable
Geographic Information Systems (GIS) software experience strongly preferred
ETL tools, ETL report creation, macros and visual basic are not required, but highly desirable
Experience delivering training or support to end users in government or regulated environments
Experience with government budgeting concepts, finance/budgeting solutions, procurement, permitting, licensing, asset management or other related fields is advantageous
Company
OpenGov Inc.
Our mission is to power more effective and accountable government.
501-1000 employees
H1B Sponsorship
OpenGov Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (12)
2023 (10)
2022 (14)
2021 (4)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$178MKey Investors
Cox EnterprisesEmerson CollectiveAndreessen Horowitz
2024-02-27Acquired
2022-02-01Series Unknown· $50M
2019-09-02Series D· $51M
Leadership Team
Zac Bookman
CEO and Co-founder
Paul Denton
Chief Financial Officer
Recent News
2025-12-29
2025-12-29
Company data provided by crunchbase