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Orkin · 4 months ago

New Customer Specialist

Riverside, CA

Full-time

Onsite

New Grad, Entry Level

$18/hr - $18/hr

Orkin is a global leader in pest control services, seeking a New Customer Specialist to join their inside sales team. This role focuses on driving growth and sales through prospecting and customer engagement, while providing top-notch service backed by award-winning training.

CommercialConsumerResidentialService Industry

Responsibilities

Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment

Achieve sales goals through prospecting:

New business and leads

Lost lead campaigns

Unrenewed service lists

Seasonal Outbound sales campaigns focused on mosquito sales

Win-back call campaigns

Backlog cancel recovery calls

Utilizing marketing tools to drive new business development

Display and practice a high level of integrity and ethical standards

Self-motivated with the ability to work independently

Excellent follow-up and quality assurance with each task

Proficiently navigate a Windows-based & Web based system to perform data entry

Utilize strong listening skills and probing questions to identify and evaluate the customer needs

Use strong communication skills to communicate/empathize with customers

Participate in quality assurance processes, programs, and initiatives

Safeguards customer’s privacy and other proprietary information

Work well within a team

Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services

Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results

Attend regular team meetings to improve skills, share best practices and hear key communications

Exercise consistent independent judgment and discretion in matters of significance