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Rusnak Auto Group · 3 months ago

BDC Service Representative

Arcadia , CA

Full-time

Onsite

Entry Level

$18/hr - $18/hr

2+ years exp

Rusnak Auto Group is a leader in the automotive industry with a commitment to serving customers in Southern California. They are seeking a BDC Service Representative to maintain communication between the Business Development Center and clients, while achieving service goals and objectives.

AutomotiveMarketingRetailSalesTransaction Processing

Responsibilities

Fields inbound phone calls on a daily basis; make outbound phone calls to gain new growth for all franchises

Generate service appointments for all franchises to promote greater revenue for each franchise

Efficiently record all customer interaction activity in the Company’s customer database system; enter notes in a timely basis and write in professional, clear, grammatically correct manner with complete details listed

Effectively manages special tasks as assigned by the BDC and Service management team to contribute to overall team success of the organization

Meet individual and team goals and initiative; for example hourly goals, monthly, and annual goals

Provides daily, monthly and quarterly progress updates to BDC and Service management; ensures all managers are informed on all customer and personal concerns

Learn and adapt to changing needs of BDC campaigns by given deadline

Learn and correctly apply scripts within 24 hours of being provided by management

Communicates effectively with service customers within established time frames

Encourages clients to visit the dealership and service their vehicle by scheduling service appointments