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Southeastern Grocers · 4 months ago

Customer Service Associate FT

US-FL-DUNNELLON

Full-time

Onsite

New Grad, Entry Level

Southeastern Grocers is committed to fostering an inclusive environment and is seeking a Customer Service Associate. This role focuses on providing fast and friendly service at the customer service desk, resolving customer concerns, and ensuring compliance with company policies and procedures.

GroceryNon Profit

No H1B

U.S. Citizen Only

Responsibilities

Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner

Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude

Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction

Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability

Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed

Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed

Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost

Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate

Maintain confidentiality of information

Put up discarded or returned merchandise

Perform cashier associate duties, as necessary

Perform pricing duties, as necessary

Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management

Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy

Perform other job-related duties as assigned