Apply on Employer Site

SPS · 3 days ago

Client Services Associate (Copy and Print)

New York, NY

Full-time

Onsite

Entry Level

1+ years exp

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries. The Client Services Associate (Copy and Print) is responsible for delivering exceptional office and mail services, including processing high volume copying and printing orders, managing mailroom support, and maintaining office supplies to provide the highest level of service to clients and employees.

ConsultingDocument ManagementHuman ResourcesOutsourcing

Responsibilities

Provides 5-star customer service to all employees (in all forms of communication)

Copy, Print & Scanning Services: Operates advanced reprographic and scanning equipment to fulfill high-volume print and digital imaging requests. Performs finishing work such as binding, cutting, and padding. Ensures quality and accuracy of all output

Equipment Maintenance: Performs routine maintenance on copy/print devices including loading paper, changing toner and cartridges, and troubleshooting minor issues to maintain uptime

Digital & Physical Workflow: Manages both hard copy and electronic job submissions, handles color calibration and image adjustments, and prepares orders for delivery or distribution

Mailroom Support (as needed): Assists with receiving, sorting, and distributing inbound/outbound mail and packages. Maintains tracking records and provides status updates on deliveries

Facility & Admin Support: Monitors and replenishes office supplies, supports pantry and meeting room setups, performs light cleaning, and assists with employee moves or space arrangements

Customer Service & Teamwork: Builds strong professional relationships with employees and internal teams, trains backup staff, and takes initiative to improve workflows or assist during downtime

Qualification

Customer serviceCopyPrint servicesEquipment maintenanceMS Office SuiteShipping/receiving proceduresOrganizational skillsVerbal communicationWritten communicationProblem-solvingTeamwork

Required

High School Diploma (or equivalent) required

1+ years prior work experience preferred

Ability to work assigned work hours determined by manager

Excellent organizational and time management skills

Analytical abilities and aptitude in problem-solving

Superb written and verbal communication skills

Current knowledge or ability to learn computer-based systems required for functions of position

Required to maintain an overall professional appearance and attitude

Adhere to all policies and procedures required

Strong verbal and written communication skills

Excellent customer service skills

PC skills MS Office Suite experience

Ability to handle multiple tasks simultaneously

Good organizational skills

Working knowledge of MFD equipment

Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions

Possesses ability to work independently and capable of completing projects

Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials

Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs

Ability to walk, bend, kneel, stand, and/or sit for an extended period of time

Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)

Ability to lift or move 40 lbs. or greater frequently