Sullivan & Cromwell LLP · 4 hours ago
Senior Technical Trainer
New York, United States
Full-time
Hybrid
Mid, Senior Level
$125K/yr - $145K/yr
5+ years expSullivan & Cromwell LLP is a prestigious law firm seeking a Senior Technical Trainer to design and deliver technical and soft skill training sessions to lawyers and support staff globally. This role involves managing training projects, developing training materials, and providing support for software use, while ensuring adherence to the firm's information security policies.
Law Practice
Responsibilities
Manages and supports technical training projects
Liaises heavily within lawyers and staff, the IT department and the branch offices
Works collaboratively with other departments and independently to develop and standardize course outlines and training materials for both instructor-led and online classes that can be used in the New York office and our other branch offices
Helps search for, evaluate, test, socialize and train new software
Maintains a technical training helpline – required to be the firm expert on use of firm standard software including, in particular, Microsoft Word and Excel
Delivers outstanding classroom training, one-on-one and distance training sessions
Can deliver an organized training program that may not include classroom training but introduces and trains using multi-media platforms
Completes needs analysis and evaluates training sessions as they relate to training requirements
Gathers, organizes, and edits information to include in documentation, memos and e-mails for software upgrades
Formulates, develops and communicates new training initiatives
Assists in maintaining online training registration and information database
Assists in new-hire candidate technical assessment provision and scoring
Designs, develops and maintains training documentation to include: User guides (quick reference cards, quick tips, software manuals) CBT (computer-based training) Online help and web pages
Provides third level support to PC Support and other departments, technical and non-technical
Some travel to other S&C offices is required in this position
Qualification
Required
Minimum 5 years of Technical Training or 8 or more years corporate training experience
Ability to design and implement training programs (Instructional Design experience)
At least five years of technical writing experience done for a legal, educational or business firm. We will request samples of your work
Expert Level proficiency in Microsoft Word and Excel
Advanced proficiency in Camtasia or Captivate
Proficiency in SharePoint or other website creation software
Experience managing and facilitating projects and focus groups
The candidate should have a proven track record for producing high quality documentation quickly and with minimal supervision
Ability to work effectively with people at all levels within the IS and training departments, as well as lawyers and the entire organization
The ability to quickly learn new software while managing specifically assigned tasks on short notice
Is customer service focused
A bachelor's degree (or higher) and a minimum of five years training and technical experience and strong academic credentials required
Preferred
Experience in designing and maintaining web pages
Experience with NetDocs
Proficiency in Legal Outline Numbering software
Advanced proficiency in Acrobat Pro
Experience developing and implementing CLE and/or CEU specific training
Experience in designing and/or delivering soft skills training
Benefits
Overtime pay
Discretionary bonuses
Other benefits
Company
Sullivan & Cromwell LLP
Sullivan & Cromwell LLP provides the highest quality legal advice and representation to clients around the world.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Adam Paris
Partner
Alex Willscher
Partner
Recent News
2024-04-07
2024-04-07
2024-04-07
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