Ferris State University College of Business ยท 5 months ago
Ferris Outfitters Merchandise Associate
Big Rapids, MI
Part-time
Onsite
Entry Level
$15/hr - $16/hr
1+ years expFerris State University College of Business is seeking a Ferris Outfitters Merchandise Associate to manage the prepping and storing of incoming store merchandise. The role involves replenishing the sales floor, assisting customers, overseeing inventory counts, and maintaining the eCommerce website.
Higher Education
Responsibilities
Manages the prepping and storing of incoming store merchandise
Manages receiving and processing merchandise for use in web orders and for sale in stores
Train and supervise student employee store associates in proper receiving procedures and follow-up to ensure compliance and coach when necessary to improve performance
Participate in vendor visits for new and upcoming merchandise
Work with managers to choose new merchandise and work to develop quantities for selling period
Provide feedback on customer needs to improve assortments of store merchandise
Train, supervise, and coach student employee associates on maintaining selling floor standards, salesfloor merchandise replenishment, store maintenance functions, handling expired snacks and beverages, and floor moves to improve sales and merchandise visibility
Train, supervise, and coach student employee associates with expectations for customer questions and concerns about product on the sales floor as well as be proactive in theft situations
Ensure proper POS procedures are followed and maintained
Contact vendors to handle issues with purchase orders, returns of defective or damaged merchandise and ensure credits are processed accurately
Assists with managing vendor relationships and manage merchandise received and processing of web orders
Help maintain accurate counts and locations for all merchandise on floor and in back stock
Train and supervise student employee associates on stockroom standards and proper handling of defective, damaged, or out of date merchandise
Assist with pulling shipments to wholesale vendors and with shipping product returns to vendors
Assists with overstock management and departmental requests
Train and supervise student employee associates with picking, fulfilling, processing, and shipping online orders and assist customers via phone with basic web order questions
Processes 30 to 50 web orders on a daily basis
Manage and maintain Ecommerce website
Responsible for creating catalogs, maintaining item accuracy on website, proper item placement to ease customer shopping experience, and weekly review of website operations
Manages and updates point-of-sale terminal for cash and charge sales and return transactions
Train student employee associates on POS functions and aid with all inquiries
Updates and reviews tenders accepted
Assist with supervising of student employee associates and daily assignments to ensure efficient store operations
Ensure excellent customer service through training and coaching of student employee associates with all customer engagements
Monitor sales and inventory seeking new merchandise opportunities, reorder merchandise when necessary to support store sales, and communicate any challenges to management for resolution
Independently answer questions from internal and external sources timely
Communicate issues to management help to develop strategies to address
Assists in managing the Ferris Outfitters Inbox and responds as appropriate
Oversight of the store and operations in absence of management
Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty and staff to thrive authentically
Support, promote, and develop university student enrollment and retention initiatives
Any other duties assigned within the position classification area
Qualification
Required
High School Diploma or GED equivalent
One year retail experience
Ability to work under pressure and meet deadlines
Ability to provide excellent customer service
Professional communication skills, both written and verbal, and ability to interact well with co-workers and general public
Well-developed PC and MS Office skills; comfortable with use of email and Internet
Ability to work independently, organize own work and coordinate work activities of others
Excellent attention to detail
Ability to lift up to 50 lbs
Willingness and ability to learn new areas and develop new skills, including basic understanding of all areas and functions of Ferris Outfitters
Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds
Company
Ferris State University College of Business
The College of Business provides career-oriented programs, responsive to the changing needs of the business world.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase