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GILLIG · 6 hours ago

Field Service Representative - Greater Chicago

Chicago, IL

Full-time

Onsite

Mid Level

$75K/yr - $275K/yr

3+ years exp

GILLIG is the leading transit bus manufacturer in the United States, renowned for its commitment to environmentally friendly mobility solutions. The Field Service Representative will travel to customer sites to perform post-delivery inspections on new buses, diagnose issues, and ensure customer satisfaction through effective communication and problem-solving.

Automotive

Comp. & Benefits

Responsibilities

Travel to customers' location in the Greater Chicago Area but may be required to travel outside that region as needed throughout the United States

Partner with our customers to inspect new buses after delivery and repair or adjust any issues as necessary

Work with customers to understand concerns about buses in-service of any age and facilitate investigation into root cause and development resolution plan

Diagnose electrical and/or mechanical defects on buses and repair as needed

Troubleshoot supplier issues and facilitate resolution

Perform and document failure analysis using field reports, photos as well as failed material analysis

Act as liaison between customer and factory for resolution of difficult product issues

Order ship short parts or broken/failed parts as needed to put bus in service

Assist customer in ordering warranty or replacement parts as needed

Recommend and authorize warranty repairs or policy adjustments as needed

Provide driver and mechanic orientations for GILLIG buses

Communicate plans with customer to resolve issues with repair process or field campaigns as required

Assist or perform accident/fire investigations, and assist in or provide photos for investigation, as needed

Qualification

Commercial Bus IndustryElectrical SchematicsDiagnostic TechnologiesCustomer ServiceTrainingProject ManagementMentoringLock Out Tag Out CertificationCommunication