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Ritchie Bros. · 1 month ago

Customer Asset Management Specialist

Clinton, ME

Full-time

Hybrid

Entry Level

1+ years exp

RB Global is a leading omnichannel marketplace providing insights and transaction solutions for commercial assets and vehicles worldwide. They are seeking a Customer Asset Management Specialist to address customer inquiries and maintain clear processes for the lifecycle of vehicles, focusing on effective communication and cycle time reduction.

AuctionsConstructionE-CommerceTransportation

Responsibilities

Provide a variety of customer support services through email, mail, telephone, and direct personal contact

Responsible for review of asset situation and recommend next steps

Accountable for informing & and monitoring the customers SLA Terms & Conditions to operations

Mediate complex logistics issues, requiring the ability to communicate clearly and directly

Coordinate with other departments to ensure customer satisfaction

Process orders and assignments

Enter data into computer systems

Reference pricing and delivery information

Perform computer processing assignments

Respond to customer questions, complaints, and requests

Set up new records and maintain existing records

Process all necessary title paperwork in preparation for auction day

Other duties as assigned to meet business needs

Qualification

Data analysisCustomer serviceMicrosoft ExcelFive9SalesforceOral communicationWritten communicationTeam playerDetail-orientedProblem-solving

Required

Ability to analyze statistical and performance data, develop management summary reports, and proactively develop action plans

Extremely detail-oriented, organized, methodical, quality-conscious, and customer-centric, with a reputation for superb follow-through

Ability to learn quickly and work in a fast-paced environment

Excellent oral and written communication skills

Ability to listen & empathize with the customer, working with them to try to resolve any issues

Ability to work independently and within a team environment

Ability to work within project timelines, establish priorities, and meet milestones and deliverables

Must be innovative, results/detail-oriented, and a team player

Demonstrates a high level of integrity and ethics; makes sound decisions in a dynamic and fast-paced business environment

High School diploma or equivalent experience required

Experience with Microsoft Office, strong Excel skills required

Preferred

1-2 years of customer service or related experience preferred

Experience with Five9 and Salesforce is a plus

Benefits

Medical, dental, vision, and basic life insurances

401k plan and RB Global will match 100% for the first 4% contributed

15 days of PTO each year

Company

Ritchie Bros.

Glassdoor3.6

Founded in 1958, Ritchie Bros. (NYSE & TSX: RBA) is the world’s largest and most trusted marketplace for used equipment, trucks, and industrial assets.

Founded in 1958

Burnaby, British Columbia, CAN

1001-5000 employees