LV Collective · 4 months ago
Resident Experience Manager
Gainesville, Florida, United States
Full-time
Onsite
Mid LevelLV Collective is focused on creating unforgettable experiences for their residents. The Resident Experience Manager will be responsible for cultivating strong relationships with residents, managing community communications, and executing events that enhance the community's brand.
Property DevelopmentProperty ManagementReal EstateReal Estate Investment
Responsibilities
Be the go-to person for our residents, cultivate strong relationships and build a community that feels like home
Turn problems into opportunities – proactively tackle resident concerns with professionalism, efficiency, and a smile
Help create the ultimate resident experience, working with the Leasing Manager to develop creative and effective retention strategies
Manage all community communication, from eye-catching newsletters to timely emails
Listen, learn, and level up – conduct resident satisfaction surveys, analyze feedback, and help us constantly improve
Own the community’s online reputation – oversee reviews, celebrate the wins, and strategically handle the not-so-great ones
Be fair, firm, and friendly, enforcing community policies with consistency and care
Answer incoming calls with professionalism and efficiency, making every interaction a great one
Keep client records accurate, update reports, and ensure everything runs smoothly behind the scenes
Collect rent and other fees, ensuring timely payments and minimizing delinquencies
Process invoices and manage vendor payments accurately
Assist in budget preparation and monitoring
Maintain accurate financial records and reports
Assist In monthly financial report preparation
Create experiences, not just events – plan and execute resident programming that brings the community’s brand to life and delivers next-level experiences
Manage event planning logistics, including budgeting, vendor and partnership coordination, and event marketing
Execute all community events, you’ll handle everything from purchasing supplies and setting up to being on-site during the event and breaking it all down after
Track event success, gather feedback, and find ways to make the next one even better
Assist the Community Manager with daily community operations
Coordinate maintenance requests and follow up to ensure timely completion
Conduct property Inspections and Identify areas for improvement
Maintain organized resident files and records
Collaborate with leasing team to support leasing efforts
Communicate effectively with residents, vendors, and colleagues
Participate in Cardinal U training and contribute to team efforts to streamline processes and achieve success
Participate in LV Collective’s training programs to refine your skills and stay aligned with the company’s best practices
Maintain regular communication with leadership to overcome roadblocks, share updates, and strategize for leasing success
Assist with other duties and special projects as assigned
Availability to work evenings and weekends
Qualification
Required
Detail-obsessed, solution-oriented, people-loving pro with a flair for the stylish and sophisticated
Ability to plan and execute events, including managing logistics, budgeting, and vendor coordination
Strong relationship-building skills to cultivate a community that feels like home
Proactive in tackling resident concerns with professionalism and efficiency
Experience in managing community communication, including newsletters and emails
Ability to conduct resident satisfaction surveys and analyze feedback for improvement
Experience in managing online reputation and handling reviews
Ability to enforce community policies with consistency and care
Professionalism in answering incoming calls and managing client records
Experience in financial management, including collecting rent, processing invoices, and assisting in budget preparation
Ability to maintain accurate financial records and reports
Experience in planning and executing resident programming and community events
Ability to track event success and gather feedback for improvement
Collaboration skills to assist the Community Manager and coordinate maintenance requests
Ability to conduct property inspections and identify areas for improvement
Effective communication skills with residents, vendors, and colleagues
Willingness to participate in training programs and contribute to team efforts
Availability to work evenings and weekends
Company
LV Collective
LV Collective is a real estate investment company that acquires, develops, and manages real estate.
Founded in 2009
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$133.9MKey Investors
Mesa West Capital
2025-04-17Debt Financing· $133.9M
Leadership Team
David Kanne
Chief Executive Officer
Recent News
Seattle TechFlash
2025-08-13
Maryland Daily Record
2025-06-21
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