Innovaccer · 4 months ago
Managing Director-Customer Success (Healthcare)
United States
Full-time
Remote
Director/Executive
20+ years expInnovaccer is seeking a proven healthcare leader to serve as Managing Director, Customer Success. This role involves engaging with health system C-suites, ensuring delivery of measurable outcomes, and leading a team of Customer Success Leaders to drive account growth and retention.
AnalyticsArtificial Intelligence (AI)DatabaseHealth Care
Responsibilities
Serve as trusted partner to health system executives; translate Innovaccer’s platform and solutions into boardroom language tied to financial and clinical outcomes
Own a portfolio of strategic accounts and deliver on CARR, ARR growth, churn reduction, NPS, and CSAT targets
Develop and mentor Customer Success Leaders to drive account growth and retention; act as a hands-on coach who models how to engage the C-suite, manage accounts, and deliver value
Ensure seamless execution of commitments, partnering closely with delivery, product, and engineering teams; hold internal teams accountable for client outcomes
Partner with Sales, Product, Marketing, and Technical teams across global operations to align strategies, manage client expectations, and deliver a unified customer experience
Navigate complex internal and client environments, aligning cross-functional resources (direct and indirect) to deliver results
Consistently present in client organizations, understanding operational challenges, and identifying opportunities for expanded impact
Drive multi-domain adoption by positioning Innovaccer as a strategic partner, not a tech vendor; ensure clients realize measurable ROI and advocate for further expansion
Follow and continuously improve team playbooks and best practices to ensure consistency, scalability, and measurable outcomes
Qualification
Required
20+ years of experience in healthcare provider services, with 7–10+ years in customer success or account leadership roles serving large, complex health systems
Existing executive-level relationships with provider CFOs, CIOs, and COOs that can be leveraged for immediate impact
Strong credibility with the CFO — able to have boardroom-level financial discussions and demonstrate measurable ROI
Proven track record of owning and delivering on CARR, ARR, churn, NPS, and CSAT in customer success or account leadership roles
Experience leading and developing senior Customer Success Leaders; able to coach but also roll up sleeves to demonstrate best practices in client management
Deep understanding of provider workflows, value-based care, revenue cycle, and patient access
Exceptional communication and executive presence; able to translate technology into boardroom business impact
Strong collaborator with global internal teams across Sales, Product, Marketing, and Technical functions
Ability to manage through influence across matrixed teams and functions
Preferred
Great to have: experience as a former CFO or COO at a large health system; must have clear experience in former roles serving health systems and knowing how to partner effectively
MBA, MHA, or equivalent advanced degree preferred
Benefits
Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.
Company
Innovaccer
Innovaccer provides an AI cloud platform for healthcare data management and analytics.
1001-5000 employees
H1B Sponsorship
Innovaccer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (11)
2023 (7)
2022 (33)
2021 (25)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$654.1MKey Investors
Mubadala Capital VenturesTiger Global ManagementM12 - Microsoft's Venture Fund
2025-01-09Series F· $275M
2025-01-09Secondary Market
2021-12-15Series E· $150M
Leadership Team
Abhinav Shashank
Chief Executive Officer
Kanav Hasija
Co-Founder and Board Member
Recent News
Company data provided by crunchbase