Assignment Consulting · 4 months ago
Technical Support Specialist
United States
Full-time
Remote
New Grad, Entry LevelAdepto Consulting is seeking a Technical Support Specialist to interact with website events and customer issues. This role involves monitoring the availability of applications and responding to alerts, ensuring effective support for mobile devices and desktops.
Management Consulting
Responsibilities
Interact with website events and customer issues in an intuitive, problem-solving manner
Monitor the availability of 24/7 applications and respond to alerts by either resolving issues or escalating them to the appropriate level in real-time
Support mobile devices as well as desktops and laptops
Work with a large team that is responsible for architecting, building, testing, and supporting the site
Assist with some of the efforts in architecting, building, testing, and supporting the site
Qualification
Required
Interact with website events and customer issues in an intuitive, problem-solving manner
Monitor the availability of 24/7 applications and respond to alerts
Resolve issues or escalate them to the appropriate level in real-time
Support mobile devices as well as desktops and laptops
Be on-call 1 weekend per month
Be tech-savvy and able to predict potential issues
Work without direct supervision
Reside in the United States
Preferred
Experience with PA state government or other government experience
Interest in a career opportunity that is challenging
Experience working with a large team responsible for architecting, building, testing, and supporting a site
Benefits
Laptop & communication tools will be provided.
Company
Assignment Consulting
Strategic Business Consultancy offering a range of diverse services to the Healthcare/Medical Communications and Medical Consulting sectors • Recruitment • Executive Search & Selection • Strategic Consulting including Mergers & Acquisitions facilitation and Change Management • Executive/Management Coaching and Leadership Development
Founded in 2013London, GB
0-1 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase