Activate Talent ยท 3 months ago
Technical Support Engineer - AI-Focused SaaS
United States
Full-time
Remote
Mid LevelActivate Talent is a rapidly scaling AI company seeking an exceptional Technical Support Engineer to join their Customer Experience team. This role involves solving complex engineering problems that directly impact customer success, serving as a bridge between customers and the engineering team.
Staffing & Recruiting
Responsibilities
Debug complex API failures, LLM hallucinations, and integration bugs using production tools
Analyze system traces in Honeycomb and other observability platforms
Write and deploy JavaScript code snippets for customer website integrations
Perform root cause analysis on system-level issues and data inconsistencies
Troubleshoot and optimize prompt engineering configurations
Diagnose LLM response issues and implement solutions
Work with AI model behaviors and performance optimization
Debug autonomous agent workflows and decision-making processes
Fix customer integration issues through code modifications
Deploy and maintain JavaScript implementations for Live Chat and Shopping Agent features
Work with REST APIs, webhooks, and third-party integrations
Create technical documentation and implementation guides
Conduct technical deep-dives with customer engineering teams
Lead complex technical implementations and migrations
Provide architectural guidance for customer integrations
Escalate and collaborate with Product Engineering only when necessary
Own technical investigations from initial report to final resolution
Create detailed technical documentation and runbooks
Build debugging workflows and troubleshooting guides
Contribute to internal tools and automation
Qualification
Required
Debug production systems, write code, and deploy solutions
Debug complex API failures, LLM hallucinations, and integration bugs using production tools
Analyze system traces in Honeycomb and other observability platforms
Write and deploy JavaScript code snippets for customer website integrations
Perform root cause analysis on system-level issues and data inconsistencies
Troubleshoot and optimize prompt engineering configurations
Diagnose LLM response issues and implement solutions
Work with AI model behaviors and performance optimization
Debug autonomous agent workflows and decision-making processes
Fix customer integration issues through code modifications
Deploy and maintain JavaScript implementations for Live Chat and Shopping Agent features
Work with REST APIs, webhooks, and third-party integrations
Create technical documentation and implementation guides
Conduct technical deep-dives with customer engineering teams
Lead complex technical implementations and migrations
Provide architectural guidance for customer integrations
Escalate and collaborate with Product Engineering only when necessary
Own technical investigations from initial report to final resolution
Create detailed technical documentation and runbooks
Build debugging workflows and troubleshooting guides
Contribute to internal tools and automation
Company
Activate Talent
Boost Your Productivity and Cut Labor Costs with Premium Talent
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase