Hire Overseas · 5 months ago
Customer Success Engineer - AI & Automation (LATAM)
United States
Full-time
Hybrid
Mid Level
3+ years expHire Overseas is a fast-growing SaaS company leveraging AI automation and voice agents to solve complex business problems. They are seeking a Customer Success Engineer who will manage client onboarding, implement technical solutions, and optimize automation workflows while collaborating across departments to ensure customer success and retention.
Recruiting
Responsibilities
Manage customer onboarding and implementation across various AI-powered automation solutions
Build and maintain automation workflows using tools like Make.com and Zapier
Guide customers through technical integrations, including APIs and webhooks
Collaborate with product and engineering teams to deliver client feedback and feature needs
Serve as the main point of contact for customer success, adoption, and retention
Help customers set up and optimize AI workflows, including voice agents, chat tools, and internal AI use cases
Maintain accurate internal documentation and help build customer-facing playbooks
Continuously improve onboarding processes, communication flows, and automation templates
Support reporting and insights tied to automation performance and client usage
Qualification
Required
3–5+ years in Customer Success, Implementation, or Technical Onboarding, ideally with SaaS or API-based products
Strong experience with automation platforms like Make.com, Zapier, or similar tools
Working knowledge of AI/LLM tools, especially ChatGPT, Claude, or other voice/chat AI agents
Ability to work with APIs, webhooks, and other technical integrations (no need to be a full developer)
Excellent English communication (verbal + written)
Ability to manage multiple customer projects, timelines, and requests simultaneously
Confident building SOPs, internal systems, and scalable support processes
Proactive, self-managed, and capable of navigating ambiguity with confidence
Preferred
Hands-on experience deploying AI voice agents or AI-powered support tools
Experience integrating systems across CRMs, Airtable, Google Sheets, or internal databases
Exposure to early-stage startup environments and fast-paced remote teams
Ability to create training videos, playbooks, or documentation
Experience with no-code tools, automation stacks, and customer onboarding at scale
Benefits
Get paid in USD every 15th & 30th of the month
Up to 14 days paid time off annually, from day 1
Observance of paid Philippine Regular Holidays (Flexibility of Holidays depending on place of residency)
100% remote – work from anywhere
Be part of meaningful, high-impact international projects
Work with a fast-moving team where your ideas matter
Company
Hire Overseas
World's top-rated remote talent recruitment partner, helps you scale fast & cut costs by 90% with top talent. Hiring overseas made easy!
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase