Keller Executive Search · 4 months ago
Customer Service Manager
Fresno, California, United States
Full-time
Hybrid
Senior LevelKeller Executive Search is seeking a Customer Service Manager who will be responsible for shaping customer service strategy and delivering measurable outcomes across the business. This senior role involves partnering with cross-functional leaders to drive operational excellence and scale processes to support growth.
Staffing & Recruiting
Responsibilities
Set a clear multi‑year strategy and translate it into quarterly plans with accountable metrics
Lead teams with a focus on coaching, psychological safety, and high performance
Elevate CSAT/NPS through service design, QA, and knowledge management
Build data‑driven operating rhythms, dashboards, and continuous‑improvement loops
Own budgets and vendor relationships; negotiate contracts that balance value, risk, and speed
Design compliant processes aligned to local regulations and internal policies
Partner with Sales, Marketing, and People Operations to execute company priorities
Represent the function to senior leadership; prepare crisp updates and decision memos
Qualification
Required
Experience in customer service management or a related field
Proven track record of developing and implementing customer service strategies
Strong leadership skills with experience in coaching and team development
Ability to analyze data and create actionable insights
Experience managing budgets and vendor relationships
Knowledge of compliance processes and regulations
Excellent communication skills for preparing updates and decision memos
Ability to collaborate with cross-functional teams
Company
Keller Executive Search
Keller Executive Search is a boutique executive recruitment and advisory firm dedicated to connecting top-tier talent with leading organizations worldwide.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase