AIRS Medical · 4 months ago
Customer Success Manager (Germany)
United States
Full-time
Remote
Mid LevelAIRS Medical Inc. is a medical AI startup based in Seoul, Korea, focused on improving patient experience and institutional efficiency. They are seeking a Customer Success Manager for the MENA region to foster long-term client relationships and ensure maximum value from their SwiftMR solutions.
Health CareMedicalMedical DeviceSoftware
Responsibilities
Implement product installations at new customer sites, focusing on MRI scan parameter optimization and network setups
Provide training and support to customers to ensure optimal use of SwiftMR based on their unique needs
Address and resolve customer inquiries related to product usage and MR image quality
Train channel partners on product installation and MR scan parameter setups
Collaborate with regional Sales and Business Development teams on sales strategies and priorities
Coordinate with Product Operations team in Seoul HQ regarding training, rollout timelines, and customer feedback
Qualification
Required
Experience in customer success or account management roles, preferably in a technology or healthcare environment
Strong technical background, particularly in medical imaging or related fields
Excellent communication and interpersonal skills to build relationships with clients
Ability to train and support customers effectively
Problem-solving skills to address customer inquiries and issues
Experience working with cross-functional teams, including sales and product operations
Fluency in German and English
Preferred
Experience with MRI technology or medical AI solutions
Familiarity with product installation and system integration processes
Previous experience in a startup environment
Company
AIRS Medical
AIRS Medical is an MRI reconstruction software service provider.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$43.37MKey Investors
L&S Venture CapitalKlim VenturesSpringcamp
2025-03-12Series Unknown· $0M
2024-07-10Series C· $19.51M
2022-07-27Series B· $19.37M
Leadership Team
Jingu Lee
CO-Founder
Recent News
2025-11-20
Company data provided by crunchbase