Gold Star Mortgage Financial Group · 5 months ago
Account Executive - Modern Title
Ann Arbor, MI
Full-time
Onsite
Mid, Senior Level
1+ years expGold Star Mortgage Financial Group is a company focused on providing title services, and they are seeking a Senior Account Executive to serve as a key liaison between the company and its clients. The role involves generating new business opportunities, nurturing client relationships, and ensuring superior customer service in all title-related matters.
BankingFinancial ServicesMortgage
Responsibilities
Business Development: Proactively identify and cultivate new business opportunities with real estate agents, loan officers, and attorneys. Build and maintain strong, long-lasting client relationships to drive title business growth
Client Service: Serve as the primary point of contact for clients, addressing inquiries and resolving issues related to title services. Ensure that clients receive timely, accurate, and comprehensive responses to their needs
Client Retention & Satisfaction: Regularly engage with existing clients to ensure satisfaction, resolve concerns, and keep them informed of new services, policies, and product offerings
Training & Support: Conduct training sessions, webinars, and one-on-one meetings to educate clients about Modern Title Group’s services, products, and systems. Provide ongoing support for any client needs or concerns, helping to streamline the title process for clients
Market Analysis: Monitor market trends and the competitive landscape to identify opportunities for new business. Work closely with internal teams to adjust strategies and maximize performance
Process Management: Collaborate with internal teams to ensure smooth and efficient title processes from start to finish. Address any operational challenges, ensuring timely and accurate processing of title orders
Collaboration & Communication: Maintain a strong line of communication with internal stakeholders, including processing, escrow closing, and disbursing teams, to ensure high-quality service and fast turnaround times
Issue Resolution & Escalation: Act as the main point of contact for resolving any issues or challenges related to title services. Serve as an escalation point for more complex problems, ensuring timely and effective resolutions
Qualification
Required
High School Diploma or equivalent required
At least 1-3 years of experience in sales, business development, or client management, preferably within real estate or title services
Strong interpersonal and communication skills, both written and verbal
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
Proficiency in Microsoft Office Suite; experience with CRM systems or title software
Ability to work independently and as part of a collaborative team
Preferred
A Bachelor's Degree from an accredited college or university
Knowledge of title industry practices, regulations, and software platforms
Experience conducting client training or presentations
Company
Gold Star Mortgage Financial Group
Gold Star Mortgage Financial Group offers asian clients with bank card and bank loan and lending solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
AJ Franchi
President, Chief Operating Officer
David Williams
CIO/CISO
Company data provided by crunchbase