KLA · 2 weeks ago
Product Support Director
Milpitas, CA
Full-time
Onsite
Director/Executive
10+ years expKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, seeking a Product Support Director to lead a global technical support team. The role involves managing product support operations, collaborating with engineering teams, and ensuring service quality and efficiency for KLA's product lines.
ElectronicsInformation TechnologyManufacturing
Responsibilities
Lead the management to establish operating model, performance measurements, develop and release infrastructure solutions, drive optimize processes and organizational change across PSO organization to continuously improve the Quality, Efficiency and Productivity of the operations
Lead the resource allocation and planning for NPI execution per the division product roadmap. Define and drive execution of NPI work. Define scope of service requirements
Establish infrastructure, support plans, resources, and processes to lead the transition of PLC 6b install base into PLC 7 sustaining support
Top Service owner for a KLA product line, representing the service function on the staff of divisional GM
Play key role in the serviceability, design development, launch, and ramp of new products, to ensure Service is “ready to serve” and customer support needs are met; significantly impacting KLA Services business opportunities
Support the team to ensure the product meets performance in the following areas: MTBI, MTBF, cost of service, availability, measurement sensitivity and stability
Address the needs of released products: This includes defining CIP programs to achieve the improvements and execution of product design & performance, KLA Services Certification strategies, documentation
Ensure tool serviceability, and performance continue to meet customer expectations in areas such as uptime, Cost of Ownership, performance, and matching throughout the product life cycle
Drive directly or strongly influence all aspects of the Service Business for a key product line
Collaborate with KLA service teams to develop strategies to improve service cost and business opportunities; define plans to develop service products to improve revenue
Work with KLA Regional Service Directors to address site specific product and service performance, and customer; create field get well plans to recover KLA tool performance, service skills, and talent to support product line
Qualification
Required
10 years of related experience with a Bachelor's degree; or 6 years and a Master's degree experience
Experience with Customer Relationship Management, quality control systems, and methodology (DMAIC, Six Sigma)
A sound understanding of how semiconductor systems are developed and supported
Ability or capability to influence and drive continuous improvement improve products, people, and processes
Development of Organizations and service business
Develop and Drive standard methodologies by ensuring both process consistency, standardization, and continuous improvement across the organization
Drive continuous improvements parts projects to increase serviceability, quality, reliability, and process
Ability to travel => 25%
Good presentation skills
Good customer leadership skills
Master's Level Degree with a minimum of 10 years of relevant experience OR
Bachelor's Level Degree with a minimum of 12 years of relevant experience
Benefits
Medical
Dental
Vision
Life
Other voluntary benefits
401(K) including company matching
Employee stock purchase program (ESPP)
Student debt assistance
Tuition reimbursement program
Development and career growth opportunities and programs
Financial planning benefits
Wellness benefits including an employee assistance program (EAP)
Paid time off
Paid company holidays
Family care and bonding leave
Company
KLA
Kla creates tools and services that promote innovation in the electronics industry.
10001+ employees
H1B Sponsorship
KLA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (343)
2024 (218)
2023 (191)
2022 (277)
2021 (200)
2020 (226)
Funding
Current Stage
Late StageLeadership Team
Lisa Grunwald
FISH Philosophy CEO
Rick Wallace
President & CEO
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